Volkswagen e-Golf Forum

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 Post subject: Car-Net expiring
PostPosted: Wed Oct 10, 2018 7:40 am 
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Joined: Thu Apr 30, 2015 8:58 am
Posts: 17
Location: Bay Area
So I just got an email that my complimentary Car-Net subscription is ending because I've had the car for 3 years.

The way I read what I lose if I don't pay them I won't be able to check charging status unless I sit in the car and check and also I will no longer be able to setup charging schedule, am I right?

I don't care about the roadside service or setting the temp before I get in the car but the charging stuff is important.

Thanks

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2015 e-Golf
Night Blue Metallic
Black Interior
Using included 110 charger
Android phone


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 Post subject: Re: Car-Net expiring
PostPosted: Wed Oct 10, 2018 8:57 am 
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Joined: Fri Mar 27, 2015 4:13 pm
Posts: 1202
Location: Los Altos, CA
Wannabeswede wrote:
So I just got an email that my complimentary Car-Net subscription is ending because I've had the car for 3 years.

The way I read what I lose if I don't pay them I won't be able to check charging status unless I sit in the car and check and also I will no longer be able to setup charging schedule, am I right?

I don't care about the roadside service or setting the temp before I get in the car but the charging stuff is important.

Thanks
Complain to VW America Customer Service. There is no other way to set the charging parameters on a 2015, so they should provide ongoing access.

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2015 e-Golf LE (returned) | 2018 Tesla Model 3 LR | 2012 RAV4 EV Shoreline w/JdeMO | Leviton EVB40 & Jesla Home Charging | 4.32kW Motech/Enphase PV + 2x Powerwall 2 AC


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 Post subject: Re: Car-Net expiring
PostPosted: Wed Oct 10, 2018 9:38 am 
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Joined: Thu Apr 30, 2015 8:58 am
Posts: 17
Location: Bay Area
miimura wrote:
Wannabeswede wrote:
So I just got an email that my complimentary Car-Net subscription is ending because I've had the car for 3 years.

The way I read what I lose if I don't pay them I won't be able to check charging status unless I sit in the car and check and also I will no longer be able to setup charging schedule, am I right?

I don't care about the roadside service or setting the temp before I get in the car but the charging stuff is important.

Thanks
Complain to VW America Customer Service. There is no other way to set the charging parameters on a 2015, so they should provide ongoing access.


Ok, thanks for the info

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2015 e-Golf
Night Blue Metallic
Black Interior
Using included 110 charger
Android phone


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 Post subject: Re: Car-Net expiring
PostPosted: Wed Oct 10, 2018 10:59 am 
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Joined: Mon Nov 20, 2017 12:30 pm
Posts: 95
Wannabeswede wrote:
miimura wrote:
Wannabeswede wrote:
So I just got an email that my complimentary Car-Net subscription is ending because I've had the car for 3 years.

The way I read what I lose if I don't pay them I won't be able to check charging status unless I sit in the car and check and also I will no longer be able to setup charging schedule, am I right?

I don't care about the roadside service or setting the temp before I get in the car but the charging stuff is important.

Thanks
Complain to VW America Customer Service. There is no other way to set the charging parameters on a 2015, so they should provide ongoing access.


Ok, thanks for the info


Please report back the outcome. There have been various responses from VWoA and Car-Net about the 2015s which put some of the EV user interface on Car-Net only (such as setting the charge timer, etc.). I was told by Car-Net the basic EV functions would be renewed ongoing for the 2015s but who knows if that will really be the case.

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2015 e-Golf SEL my wife's daily, shared on weekends
2000 BMW 540iT my daily and our range extender
1986 Audi 4000 quattro "the cockroach" my alternate daily
1983 Audi Ur Quattro "the garage queen" looks pretty and appreciates daily


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 Post subject: Re: Car-Net expiring
PostPosted: Thu Nov 29, 2018 9:48 pm 
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Joined: Wed Oct 07, 2015 6:16 am
Posts: 10
Well my Car-Net account expired. Time will tell if the charging schedule that was in place will continue.


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 Post subject: Re: Car-Net expiring
PostPosted: Fri Nov 30, 2018 7:25 am 
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Joined: Mon Jun 13, 2016 8:14 am
Posts: 65
vwsickness wrote:
Well my Car-Net account expired. Time will tell if the charging schedule that was in place will continue.


You don't need a paid sub to get to the charging schedule features. Mine expired over a year ago and I still am able to use the schedule and climate control functions (from the web interface at least - don't get me started on that app!)


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 Post subject: Re: Car-Net expiring
PostPosted: Fri Nov 30, 2018 3:19 pm 
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Joined: Fri Jul 28, 2017 12:35 pm
Posts: 10
Not true for me. At 3 years there is a hard cutoff. No access at all, the schedules that were set are stuck forever according to VW. The car is 2015, but was purchased new a year ago, 1st owner. Doesn't matter, VW says the dealer used the car so it is 3 years. VW sucks on this one.


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 Post subject: Re: Car-Net expiring
PostPosted: Fri Nov 30, 2018 3:33 pm 
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Joined: Fri Jul 28, 2017 12:35 pm
Posts: 10
Talked to VW. They say too bad, no access, nothing. I can't even log in on car-net. Can't set preheat, charging schedule, charging amount. Can't check charge level. Basically it doesn't function as it should. VW says they won't do anything about it, an absolute NO.


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 Post subject: Re: Car-Net expiring
PostPosted: Fri Nov 30, 2018 5:54 pm 
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Joined: Wed Oct 07, 2015 6:16 am
Posts: 10
bravo0123 wrote:
Not true for me. At 3 years there is a hard cutoff. No access at all, the schedules that were set are stuck forever according to VW. The car is 2015, but was purchased new a year ago, 1st owner. Doesn't matter, VW says the dealer used the car so it is 3 years. VW sucks on this one.


If the charging schedule sticks, I can live without CarNet. Would be better to be able to have 90% charge levels set for certain seasons but having the charge go to 100% isn't the end of the world either. This is the biggest shortsighted design feature of the 2015 models. I find it hard to believe they can't update the software to have charging features in the infotainment like the 2016 and later cars.


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 Post subject: Re: Car-Net expiring
PostPosted: Sat Dec 01, 2018 3:53 am 
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Joined: Sat Jul 25, 2015 2:24 am
Posts: 742
Location: SoCal
My subscription ran out on the 29th and I can also confirm that I immediately lost access to CarNet.

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2015 eGolf SEL (originally leased, bought out lease)
former EV: 2012 Nissan Leaf SV (lease returned)
Range Extender: 2017 VW Golf Alltrack S 4Motion


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