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 Post subject: 01C5 Recall and how it affects your eGolf
PostPosted: Mon Apr 01, 2019 7:47 am 
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Joined: Wed Apr 05, 2017 11:15 am
Posts: 9
Here is the email that I received in regards to 01C5-0 recall. Figured I would share with the E-Golf forum, and would appreciate anyone's comments or suggestions:

I certainly understand wanting more detail on the 01C5-0-Series Compliance Recall, and I appreciate the opportunity to help you in any way I can.

I would need the VIN of your VW to confirm if this recall affects it, but I want to provide the available information in the meantime. The recall has been released for a small number of zero-series vehicles, or very early production vehicles, that were sold as used after they were no longer needed for internal use. In our ongoing research to help ensure we are providing the best vehicle experience for our customers, we have discovered there may be incomplete documentation about possible modifications made on the vehicles during the internal use period. With this, we cannot verify if these vehicles comply with all regulatory requirements. A vehicle that does not meet all regulatory requirements could have an increased risk of a crash, fire, or injury. This is the most detailed information we have currently, but I apologize if this doesn’t provide much more insight for you than the recall notification letter.

Vehicles affected by this recall cannot be repaired, and as the safety of our customers is one of our top priorities, we are moving forward with a repurchase program for this recall. We will work with affected owners to complete the vehicle repurchase process as quickly as possible, and this is free of charge.

Please reply to this email with your VW’s VIN, as if it is affected we want to start the repurchase process for you. Time is a factor, as before March 31st vehicle values will be calculated and paid based upon the NADA Clean-Trade Value in the USA / Canadian Black Book Value in Canada. After March 31, 2019, vehicle values will be calculated and paid based upon the vehicle’s current market value minus any daily depreciation due to vehicle mileage, age and condition.

I hope this information is helpful for you. I’m available Monday through Friday 7AM to 3:30PM, so I will keep a special eye out for your contact. Feel free to include any other questions you may have alongside your VW’s VIN.

Sincerely,

Sarah S.
Customer CARE Advocate


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 Post subject: Re: 01C5 Recall and how it affects your eGolf
PostPosted: Mon Apr 01, 2019 8:01 am 
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Joined: Wed Apr 05, 2017 11:15 am
Posts: 9
My response:
I am hesitant to turn over my vehicle at this time. I purchased my vehicle a less than 2 years ago and I do not think the repurchase price is anywhere near what I paid for the vehicle. I have put almost 25K miles on the vehicle with no real problems to date. Can you please explain why I should doubt the performance and safety of the vehicle?

VW:
I’m glad you have been enjoying your eGolf, with no real concerns to date. With this and your worry about the value amount you will receive, I recognize your hesitation to turn your vehicle in. However, the goal of the recall is to repurchase a vehicle that is non-compliant and is potentially unsafe. We cannot guarantee no concerns will arise in the future due the possible modifications that may have been performed. Your safety is one of our top priorities, and we want to ensure your well-being through the repurchase process.

Additionally, the best way to get the highest possible amount for the repurchase is to move forward before March 31st. After this date, the vehicle values will be calculated and paid based upon the vehicle’s current market value minus the $20 per day depreciation due to vehicle mileage, age and condition.

Please confirm if you want me to proceed with the repurchase process. Let me know if you have any other questions as well.

Sincerely,

Sarah S.
Customer CARE Advocate


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 Post subject: Re: 01C5 Recall and how it affects your eGolf
PostPosted: Mon Apr 01, 2019 8:04 am 
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Joined: Wed Apr 05, 2017 11:15 am
Posts: 9
VW:
I completely understand wanting more details on the 01C5 Recall and how it affects your eGolf; I truly wish I had any other specifics I could provide you. The information from the recall letter is all we have available at this time, that possible modifications that may have been performed on the vehicle could lead it to be potentially unsafe. I’m sorry I don’t have access to any more particulars.

I will proceed though with getting our CR&R team involved in a repurchase process for your VW. You should hear from one of their specialists in 7-10 days, or no later than the end of the day April 9th.

Feel free to let me know if you have any questions in the meantime, and have a great weekend.

Sincerely,

Sarah S.
Customer CARE Advocate


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 Post subject: Re: 01C5 Recall and how it affects your eGolf
PostPosted: Mon Apr 01, 2019 10:26 am 
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Joined: Mon Nov 20, 2017 12:30 pm
Posts: 130
Really strange. Seems like the repurchase offer should be retail KBB or fair market value, not trade in value.

Also, that fair market value was quite a bit higher a month ago before the $35k Model 3 announcement.

How many early eGolfs are being called back?

_________________
2015 e-Golf SEL my wife's daily, shared on weekends
2000 BMW 540iT my daily and our range extender
1986 Audi 4000 quattro "the cockroach" my alternate daily
1983 Audi Ur Quattro "the garage queen" looks pretty and appreciates daily


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 Post subject: Re: 01C5 Recall and how it affects your eGolf
PostPosted: Mon Apr 01, 2019 1:12 pm 
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Joined: Mon Nov 02, 2015 2:32 pm
Posts: 627
Location: Santa Cruz, CA
I hadn't heard of this recall, but it's a pretty rare one to hit and essentially means your car may have used as a tester
[url]
https://www.autoblog.com/2018/12/11/vw- ... han-crush/[/url]

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2016 e-Golf SE in Urano Grey leased 8/1/2016 for $1500 down + $50 x 24 months * Purchased 7/31/2018 * ChargePoint Home 32a (wired)
2018 BMW i3s REx in Mineral Gray purchased 6/12/2018 w/ Giga, Tech, Parking, CarPlay, Harmon Kardons, and of course Moonroof


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 Post subject: Re: 01C5 Recall and how it affects your eGolf
PostPosted: Mon Apr 01, 2019 2:54 pm 
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Joined: Sat Jul 25, 2015 2:24 am
Posts: 797
Location: SoCal
I'm guessing since all the cars were sold as used, that those of us who bought/leased new aren't affected?

That said, if you're concerned and are a US owner, check your car's VIN against NHTSA's recalls website: https://www.nhtsa.gov/recalls So far my car isn't on that list (the only recall it's ever had was already fixed).

BTW the eGolf isn't the only car affected per NHTSA: https://static.nhtsa.gov/odi/rcl/2018/R ... 9-0469.pdf

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2015 eGolf SEL (originally leased, bought out lease)
former EV: 2012 Nissan Leaf SV (lease returned)
Range Extender: 2017 VW Golf Alltrack S 4Motion


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 Post subject: Re: 01C5 Recall and how it affects your eGolf
PostPosted: Tue Apr 02, 2019 6:44 am 
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Joined: Wed Apr 05, 2017 11:15 am
Posts: 9
It isn't clear how many egolfs' were affected. I purchased my 2015 in 2017 with less than 100 miles, it had never been registered before. I was still able to get the federal credit, so it was still "new".


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 Post subject: Re: 01C5 Recall and how it affects your eGolf
PostPosted: Tue Apr 02, 2019 9:00 am 
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Joined: Sat Jul 25, 2015 2:24 am
Posts: 797
Location: SoCal
newbiegolfer wrote:
It isn't clear how many egolfs' were affected. I purchased my 2015 in 2017 with less than 100 miles, it had never been registered before. I was still able to get the federal credit, so it was still "new".


Does entering your car's VIN in the linked I provided above show your car as being part of a recall?

_________________
2015 eGolf SEL (originally leased, bought out lease)
former EV: 2012 Nissan Leaf SV (lease returned)
Range Extender: 2017 VW Golf Alltrack S 4Motion


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 Post subject: Re: 01C5 Recall and how it affects your eGolf
PostPosted: Tue Apr 02, 2019 3:23 pm 
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Joined: Mon Nov 02, 2015 2:32 pm
Posts: 627
Location: Santa Cruz, CA
newbiegolfer wrote:
It isn't clear how many egolfs' were affected.


The article I linked to above say 6700 cars with 2/3rds of those being sold in Germany. Seeing how the e-Golf is a very small percentage of total VW sales, I assume we're talking about well under 100 e-Golfs affected.

The think article is mistaken that the cars were sold as "used". A demo or showroom car can absolutely be sold as new and qualify for all tax benefits as long as it hasn't been registered.

_________________
2016 e-Golf SE in Urano Grey leased 8/1/2016 for $1500 down + $50 x 24 months * Purchased 7/31/2018 * ChargePoint Home 32a (wired)
2018 BMW i3s REx in Mineral Gray purchased 6/12/2018 w/ Giga, Tech, Parking, CarPlay, Harmon Kardons, and of course Moonroof


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 Post subject: Re: 01C5 Recall and how it affects your eGolf
PostPosted: Wed Apr 03, 2019 8:59 am 
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Joined: Wed Apr 05, 2017 11:15 am
Posts: 9
1Recalls
associated with this VIN
Jul 02,2018
Manufacturer Recall Number01C5
NHTSA Recall Number18V329
Recall StatusRecall Incomplete, remedy not yet available
Summary
A small number of zero-series vehicles (very early production vehicles) were sold as used after they were no longer needed for internal use. Volkswagen has discovered that documentation about possible modification(s) made during the internal use period may be incomplete. Because of this, Volkswagen cannot verify that the vehicles comply with all applicable regulatory requirements. Out of an abundance of caution, Volkswagen has decided to recall these vehicles. If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Safety Risk
Volkswagen cannot verify that the vehicles comply with all applicable regulatory requirements. Out of an abundance of caution, Volkswagen has decided to recall these vehicles. If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Remedy
Volkswagen will offer to repurchase or repair (if possible) the affected vehicles.


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