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 Post subject: 2018 e-Golf Battery Fail at 600 Miles
PostPosted: Mon Jan 07, 2019 8:28 pm 
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Joined: Mon Jan 07, 2019 8:22 pm
Posts: 2
Greetings,

I recently leased a 2018 e-Golf and had thoroughly enjoyed it until Friday, when it failed while exiting the highway. Red exclamation point light came on with "electrical error" and it refused to start. Only 600 total miles on it. I had it towed to VW Kearny Mesa and was told today that it will need to be transported 180 miles north to Oxnard in order for the repair to be completed with the assumption that the main battery will need to be replaced. Obviously, this is a frustrating/infuriating situation with a new car.

Does anyone have any experience navigating this issue? I know there were issues with earlier models, but I had hoped those issues were remedied. Does anyone have any advice for how to proceed with VW and what my potential options are? I'm familiar with lemon laws and I know if the car is in the shop for 30+ days they are legally bound to refund or replace, but I want to make sure I'm laying the groundwork for that possibility. Any advice/experience would be appreciated. Thanks.


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 Post subject: Re: 2018 e-Golf Battery Fail at 600 Miles
PostPosted: Mon Jan 07, 2019 9:48 pm 
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Joined: Sat Jul 25, 2015 2:24 am
Posts: 756
Location: SoCal
There was a recall for the 2015's and any 2016 made before March? 2016 for an issue that sounds a lot like yours. Basically the car would suddenly shut down for no reason whatsoever. I turned out to be a problem with the programming, and a software update fixed it.

Once you've notified VW of the problem (by bringing it to their service department) there's really nothing more to do. Just keep records of who you spoke with, when the car was brought in, how long it stayed before you got it back, and if the problem recurs how long it took for that to happen and how long it remained at the shop again.

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2015 eGolf SEL (originally leased, bought out lease)
former EV: 2012 Nissan Leaf SV (lease returned)
Range Extender: 2017 VW Golf Alltrack S 4Motion


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 Post subject: Re: 2018 e-Golf Battery Fail at 600 Miles
PostPosted: Tue Jan 08, 2019 11:04 am 
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Joined: Fri Mar 27, 2015 4:13 pm
Posts: 1218
Location: Los Altos, CA
Just keep notes about what happened and when. They should give you a free loaner car for the duration of the repair. If you don't take the loaner, you can ask for other compensation for the time the vehicle was out of service, like covering lease payments. Calling VW Customer Service and opening a case to make sure an e-Golf specialist is tracking the repair will also be helpful.

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2015 e-Golf LE (returned) | 2018 Tesla Model 3 LR | 2012 RAV4 EV Shoreline w/JdeMO | Leviton EVB40 & Jesla Home Charging | 4.32kW Motech/Enphase PV + 2x Powerwall 2 AC


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 Post subject: Re: 2018 e-Golf Battery Fail at 600 Miles
PostPosted: Thu Jan 10, 2019 11:39 am 
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Joined: Mon Oct 05, 2015 2:01 pm
Posts: 2130
If your e-Golf is being transported to Oxnard by VWoA, then it's an issue the techs at Kearny Mesa can't handle yet, due to lack of training, or it's a first time failure that VWoA is seeing, and they are putting their best people on it to resolve the problem and to do a write up on a how to fix procedure, in the event of another customer having a similar failure.

I say this, because Oxnard is VWoA's R&D department... It's also where Bentley's and Veyron's get their tires changed, and other exotic services in the VAG /Porsche/Bentley group of German engineered cars.

Not to worry, your car is being worked on by the brightest folks in the VW group, it will come back working as designed. Relax, have VW put you in a VW loaner for the inconvenience, and put some miles on their car instead of yours.

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2015 e-Golf SEL


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 Post subject: Re: 2018 e-Golf Battery Fail at 600 Miles
PostPosted: Fri Jan 11, 2019 4:07 pm 
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Joined: Mon Jan 07, 2019 8:22 pm
Posts: 2
Thanks,
Everything I've read on here feels like it's the same issue that people saw in their 2015-16 cars. It made it up north, so I'm in a holding pattern but it's encouraging to know it's in the best hands. Thanks for the feedback, all.


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