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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Wed Mar 21, 2018 8:23 am 
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Joined: Sat Feb 21, 2015 12:19 pm
Posts: 287
Why can't a dealer near you do it?


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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Thu Mar 22, 2018 6:39 am 
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Joined: Fri May 08, 2015 5:16 pm
Posts: 125
Location: Bay Area
NeilBlanchard wrote:
Why can't a dealer near you do it?


Neil,
You’re right, a dealer near me likely can do it..
But that’s not the issue at hand.
I was hoping that have gone through the process, you would take mine and get it fixed for me.
Well that’s not going to happen due to your choice to live in MA.

All the best

Barry

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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Thu Mar 22, 2018 9:10 am 
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Joined: Fri Mar 27, 2015 4:13 pm
Posts: 1230
Location: Los Altos, CA
Sunnyvale VW did my 2015, probably two years ago, without any hassle or payment required. I had the car in for other work at the time though.

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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Mon Apr 02, 2018 9:57 pm 
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Joined: Fri Mar 02, 2018 8:59 pm
Posts: 19
I wanted to get this fixed for my new 2017 e-Golf SE bought in Feb. The service rep in SF Bay Area immediately knew what to do and he scheduled an appointment for following Saturday. I didn't have to show the specific code etc. He was also annoyed that VW still hasn't fixed it in spite them giving lots of feedback. I got the servicing done last Saturday, but unfortunately there is no difference. The repair text pasted below looks ambiguous. I don't understand if they are saying they fixed it or not.

------------------------------------------------
LINE - OPCODE - TECH TYPE HOURS LIST NET TOTAL
-----------------------------------------------
99 - DEFAULT -A PLEASE APPLY TSB FOR CLIMATE SYSTEM TO REMEMBER CLIMATE SETTINGS 12586 ISP (N/C)

694 COULD NOT FIND ANY TSB FOR THIS VEHICLES CLIMATE CONTROL
SETTINGS. CHANGED SETTINGS TO SEE IF VEHICLE WILL RESET BACK. AS PER
SETTING CAR WILL RESET TO BASIC SETTINGS. SOFTWARE CURRENTLY UP TO
DATE. NO OTHER UPDATES AVAILABLE. ACTIVATED MANUAL ADJUSTMENT FEATURE
SO CAR WILL REMEMBER CLIMATE SETTINGS. NOTE. ONCE CARS CLIMATE MODULE
POWER DRAINING SETTING GOES INTO SLEEP MORE (30MIN-1 HOUR) CLIMATE WILL
RETURN TO MINIMALLY POWER DRAINING SETTING.


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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Mon Apr 02, 2018 10:05 pm 
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Joined: Mon Oct 05, 2015 2:01 pm
Posts: 2184
raghu1111 wrote:
I wanted to get this fixed for my new 2017 e-Golf SE bought in Feb. The service rep in SF Bay Area immediately knew what to do and he scheduled an appointment for following Saturday. I didn't have to show the specific code etc. He was also annoyed that VW still hasn't fixed it in spite them giving lots of feedback. I got the servicing done last Saturday, but unfortunately there is no difference. The repair text pasted below looks ambiguous. I don't understand if they are saying they fixed it or not.

------------------------------------------------
LINE - OPCODE - TECH TYPE HOURS LIST NET TOTAL
-----------------------------------------------
99 - DEFAULT -A PLEASE APPLY TSB FOR CLIMATE SYSTEM TO REMEMBER CLIMATE SETTINGS 12586 ISP (N/C)

694 COULD NOT FIND ANY TSB FOR THIS VEHICLES CLIMATE CONTROL
SETTINGS. CHANGED SETTINGS TO SEE IF VEHICLE WILL RESET BACK. AS PER
SETTING CAR WILL RESET TO BASIC SETTINGS. SOFTWARE CURRENTLY UP TO
DATE. NO OTHER UPDATES AVAILABLE. ACTIVATED MANUAL ADJUSTMENT FEATURE
SO CAR WILL REMEMBER CLIMATE SETTINGS. NOTE. ONCE CARS CLIMATE MODULE
POWER DRAINING SETTING GOES INTO SLEEP MORE (30MIN-1 HOUR) CLIMATE WILL
RETURN TO MINIMALLY POWER DRAINING SETTING.


Go back reread this whole thread, and tell the service manager to tell the tech where the adaptation is, verbatim. There is a solution, it is fixable. Quote exactly where they need to direct their resources, and that this feature is unacceptable. Your description to the service writer was too vague. If need be, take it down to Sunnyvale or any of the VW dealerships around silicon valley, or telephone and ask a service writer down at one of those dealerships what the newest TSB number is to fix this problem. Also, bring your car in to have this fixed on a weekday, not a weekend, when all the smarter techs are working.

Tell them you do NOT want the minimal power drain reset as the Default setting. You want it reset through Adaptation to remember your last known "climate" settings.

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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Wed Apr 04, 2018 11:54 pm 
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Joined: Fri Nov 21, 2014 3:30 pm
Posts: 44
Location: SF Bay Area, CA
Sonnen VW in San Rafael has fixed it for me twice - once on a 2015 and again more recently on a 2017. Doing it on the 2015 was a learning experience for them, but I provided the specific TSB and wording that others shared in this forum & they figured it out.

One thing of note - the settings for both driver and passenger side stayed the same once they made the change to the 2015, but on the 2017, the passenger side always resets to "eco" on startup. I was told that this is the best they can do on the 2017s.

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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Thu Apr 05, 2018 12:21 pm 
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Joined: Sat Feb 21, 2015 12:19 pm
Posts: 287
If the sides are synced, then I think it works on both.


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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Thu Apr 05, 2018 4:44 pm 
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Joined: Mon Oct 05, 2015 2:01 pm
Posts: 2184
NeilBlanchard wrote:
If the sides are synced, then I think it works on both.


/\ This.

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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Thu Apr 05, 2018 8:00 pm 
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Joined: Sat May 13, 2017 8:38 am
Posts: 46
Location: Toronto, Canada
Is there a way to do this yourself if you have a VCDS cable?


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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Wed Apr 11, 2018 5:59 pm 
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Joined: Wed Apr 11, 2018 5:43 pm
Posts: 5
I just bought a new 2017 e-Golf SE in MA. Before purchasing, I printed out this thread and showed it to the sales manager, including these keywords:

Quote:
"HVAC settings don't remember my last settings when I shut off, I'd like that changed so that it does remember MY last settings"

"Tech tip number 87-15-02"

"OTIS or OASIS"

"Adapatation #5, switching on behavior"


I was promised this would be fixed before delivery.

Today I took delivery of the car. When it started it showed 72F. Since I was told the 72F problem was fixed I thought maybe it was set to 72F the last time.

Well, after driving home I set it to 68F before turning the car off. I turned it back momentarily and it showed 68F. All good. However, a few hours later when I turned the car on the climate control showed 72F! So this was not fixed. :(

Does anyone have the same problem, i.e.: the 72F problem was not fixed under Tech Tip 87-15-02 for 2017 e-Golf SE? I was not given a copy of the work order when I took delivery of the car but I was told by the sales person that the problem was fixed.

This is indeed very annoying.


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