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 Post subject: Error: Electrical System. Stop!
PostPosted: Fri Mar 15, 2019 9:11 am 
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Joined: Tue Mar 05, 2019 3:16 pm
Posts: 2
I want to start by saying I love my 2018 E golf. I absoutley did not think I would feel this way about an electric vehicle. HOV lane solo, no more gas!!!! It was good while it lasted. Recently my EGolf decided to not start after a full charge. I recieved the error message I added to the title of this discussion. I am concerned and have seen similar issues with the 2015-2016 EGolfs. So I called vw roadside assistance and they towed my Golf to the local dealer. It has been there since Feb 26TH.... They had to call in experts that deal with "problem vehicles" finally yesterday they called to advise one of the connectors that lead to a battery cell is faulty. This caused the error. The part has an unknown ETA and they are unsure as to how long it will take to repair. They have to send in specialists to remove the battery and replace the defective parts. This will take up 3 of their service bays. The local VW dealer is not allowed to work on the battery hence the techs who are coming in to replace the components.... I am beside myself as now I am in a rental and super unhappy. It takes longer to travel to and from work and I am filling this vehicle with gas! I am keeping receipts and am hoping to submit them for reimbursement. I also will ask for the car payment for this month and any others going forward... Super dissapointing, the one only thing I am grateful for is the fact I was not driving when this happened. Similar stories from older models have EGOLFs shutting down while driving.... If you have any similar issues and or have any advice for me I would really appreciate it!


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 Post subject: Re: Error: Electrical System. Stop!
PostPosted: Fri Mar 15, 2019 9:20 am 
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Joined: Fri Mar 27, 2015 4:13 pm
Posts: 1227
Location: Los Altos, CA
Karls9er wrote:
I want to start by saying I love my 2018 E golf. I absoutley did not think I would feel this way about an electric vehicle. HOV lane solo, no more gas!!!! It was good while it lasted. Recently my EGolf decided to not start after a full charge. I recieved the error message I added to the title of this discussion. I am concerned and have seen similar issues with the 2015-2016 EGolfs. So I called vw roadside assistance and they towed my Golf to the local dealer. It has been there since Feb 26TH.... They had to call in experts that deal with "problem vehicles" finally yesterday they called to advise one of the connectors that lead to a battery cell is faulty. This caused the error. The part has an unknown ETA and they are unsure as to how long it will take to repair. They have to send in specialists to remove the battery and replace the defective parts. This will take up 3 of their service bays. The local VW dealer is not allowed to work on the battery hence the techs who are coming in to replace the components.... I am beside myself as now I am in a rental and super unhappy. It takes longer to travel to and from work and I am filling this vehicle with gas! I am keeping receipts and am hoping to submit them for reimbursement. I also will ask for the car payment for this month and any others going forward... Super dissapointing, the one only thing I am grateful for is the fact I was not driving when this happened. Similar stories from older models have EGOLFs shutting down while driving.... If you have any similar issues and or have any advice for me I would really appreciate it!

Assuming you are in the USA, open a case with VW Customer Service at 800-822-8987 and get an e-Golf specialist assigned to your case. You can request reimbursement against your lease payment if that applies. If not, your gas receipts would be a reasonable proxy for your added expenses, even though they are providing a rental.
Keep track of the days in service and educate yourself on your state's lemon law thresholds.

As with any complex system involving power electronics, it's very difficult to assure 100% reliability. I hope they complete the repair in a reasonable period of time.

_________________
2015 e-Golf LE (returned) | 2018 Tesla Model 3 LR | 2012 RAV4 EV Shoreline w/JdeMO | Leviton EVB40 & Jesla Home Charging | 4.32kW Motech/Enphase PV + 2x Powerwall 2 AC


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 Post subject: Re: Error: Electrical System. Stop!
PostPosted: Fri Mar 15, 2019 10:43 am 
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Joined: Tue Mar 05, 2019 3:16 pm
Posts: 2
Thank you for the advice I will deffenetly be calling vw customer care in regards to reimbursement. I am located in B. C. Canada.


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