Volkswagen e-Golf Forum

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 Post subject: Re: Missing inventory
PostPosted: Fri Aug 24, 2018 12:20 pm 
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Joined: Mon Nov 20, 2017 12:30 pm
Posts: 102
f1geek wrote:
That’s what VW told me would happen. I returned my leased 2015 after a 35 months, so I did not experience the service discontinuing. Anyone buying a used 2015 will soon have a three year old car requiring car-net payment if you want the app to function.


CarNet customer service has told me on more than one occasion that for our (purchased used in 11/17) 2015 e-Golf that we'll have free access for the e-Golf features (Battery, Climate Control, and Remote) ongoing. So far that has been the case. The current account is setup as a "3 year EV complimentary" account that is set to expire in 11/20. When the account was setup I was told it would be ongoing renewals for the free version because the 2015 is missing EV functions in the car's infotainment UI. I guess I'll find out in 2020.

We currently do not have live health, speed alerts, or boundary alerts but that is all we lost in the free version. We do still get monthly health report emails, just can't see health in between.

I did the account setup with CarNet after we bought the car. They gave us a 90 day free trial for the full version and it dropped to the free version after that.

_________________
2015 e-Golf SEL my wife's daily, shared on weekends
2000 BMW 540iT my daily and our range extender
1986 Audi 4000 quattro "the cockroach" my alternate daily
1983 Audi Ur Quattro "the garage queen" looks pretty and appreciates daily


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 Post subject: Re: Missing inventory
PostPosted: Fri Aug 24, 2018 2:57 pm 
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Joined: Fri Mar 27, 2015 4:13 pm
Posts: 1218
Location: Los Altos, CA
msvphoto wrote:
f1geek wrote:
That’s what VW told me would happen. I returned my leased 2015 after a 35 months, so I did not experience the service discontinuing. Anyone buying a used 2015 will soon have a three year old car requiring car-net payment if you want the app to function.


CarNet customer service has told me on more than one occasion that for our (purchased used in 11/17) 2015 e-Golf that we'll have free access for the e-Golf features (Battery, Climate Control, and Remote) ongoing. So far that has been the case. The current account is setup as a "3 year EV complimentary" account that is set to expire in 11/20. When the account was setup I was told it would be ongoing renewals for the free version because the 2015 is missing EV functions in the car's infotainment UI. I guess I'll find out in 2020.

We currently do not have live health, speed alerts, or boundary alerts but that is all we lost in the free version. We do still get monthly health report emails, just can't see health in between.

I did the account setup with CarNet after we bought the car. They gave us a 90 day free trial for the full version and it dropped to the free version after that.

I agree with this. Once you are set up and running on the free EV functions, I don't expect them to turn it off. The problem will be in buying a used 2015 and getting them to turn it on for you. CarNet will undoubtedly insist you buy the full package. I would expect that it would take a lot of hassle back and forth between VW Customer Service and CarNet Customer Service (Verizon Telematics) to get this straightened out. I would be happy to be wrong about this and it is possible that they have streamlined the process since quite a few of the 2015's have gone through the lease return and resale process. I just wanted to set expectations.

_________________
2015 e-Golf LE (returned) | 2018 Tesla Model 3 LR | 2012 RAV4 EV Shoreline w/JdeMO | Leviton EVB40 & Jesla Home Charging | 4.32kW Motech/Enphase PV + 2x Powerwall 2 AC


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 Post subject: Re: Missing inventory
PostPosted: Fri Aug 24, 2018 4:34 pm 
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Joined: Fri Jan 23, 2015 1:18 pm
Posts: 372
I am really glad to hear VW is not charging for EV functions. I made numerous calls to VW about this issue when I was leasing the 2015 and was repeatedly told it would be a paid service. This gives me hope that the VW company culture is changing. Ok, so no need to assume a $200/ year fee to set SOC.

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2017 e-Golf LE, Multi Coat White with Black Vegan Leather interior


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 Post subject: Re: Missing inventory
PostPosted: Mon Aug 27, 2018 8:58 am 
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Joined: Mon Nov 20, 2017 12:30 pm
Posts: 102
miimura wrote:
msvphoto wrote:
f1geek wrote:
That’s what VW told me would happen. I returned my leased 2015 after a 35 months, so I did not experience the service discontinuing. Anyone buying a used 2015 will soon have a three year old car requiring car-net payment if you want the app to function.


CarNet customer service has told me on more than one occasion that for our (purchased used in 11/17) 2015 e-Golf that we'll have free access for the e-Golf features (Battery, Climate Control, and Remote) ongoing. So far that has been the case. The current account is setup as a "3 year EV complimentary" account that is set to expire in 11/20. When the account was setup I was told it would be ongoing renewals for the free version because the 2015 is missing EV functions in the car's infotainment UI. I guess I'll find out in 2020.

We currently do not have live health, speed alerts, or boundary alerts but that is all we lost in the free version. We do still get monthly health report emails, just can't see health in between.

I did the account setup with CarNet after we bought the car. They gave us a 90 day free trial for the full version and it dropped to the free version after that.

I agree with this. Once you are set up and running on the free EV functions, I don't expect them to turn it off. The problem will be in buying a used 2015 and getting them to turn it on for you. CarNet will undoubtedly insist you buy the full package. I would expect that it would take a lot of hassle back and forth between VW Customer Service and CarNet Customer Service (Verizon Telematics) to get this straightened out. I would be happy to be wrong about this and it is possible that they have streamlined the process since quite a few of the 2015's have gone through the lease return and resale process. I just wanted to set expectations.


Ours was a used 2015 purchased in Nov 2017 and there were no problems setting up CarNet. Not sure how it will be ongoing though.

_________________
2015 e-Golf SEL my wife's daily, shared on weekends
2000 BMW 540iT my daily and our range extender
1986 Audi 4000 quattro "the cockroach" my alternate daily
1983 Audi Ur Quattro "the garage queen" looks pretty and appreciates daily


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 Post subject: Re: Missing inventory
PostPosted: Mon Aug 27, 2018 10:48 am 
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Joined: Tue Jan 12, 2016 10:59 pm
Posts: 24
miimura wrote:
pheonix wrote:
Yes, the HOV sticker definitely saves me at an average of 30 minutes each way (Freeway 101-from San Jose to San Mateo)! I was on the fence regarding keeping the 2016 Egolf when the lease expired in Jan, 2019. However, the inability to renew the HOV sticker definitely pushed me to return the car when the lease expired (got my sticker Feb, 2017).

If your sticker was issued in 2017, you can apply for new stickers that will expire 1/1/2022.

Quote:
Owners of vehicles issued a Green or White HOV decal after January 1, 2017 will be eligible for the new Clean Air Vehicle Decal that will expire on January 1, 2022.


https://www.arb.ca.gov/msprog/carpool/carpool.htm

Thanks for pointing that out! My 2016 SE White Sticker was actually issued February, 2016.


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 Post subject: Re: Missing inventory
PostPosted: Thu Jan 03, 2019 9:12 pm 
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Joined: Sat Feb 20, 2016 8:30 am
Posts: 60
I just checked Sunnyvale VW and they have 40 2019 e-Golfs! I hope we get some down here in San Diego.

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2016 e-Golf SE | Clipper Creek HCS-40P


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 Post subject: Re: Missing inventory
PostPosted: Sun Jan 06, 2019 12:23 pm 
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Joined: Mon Nov 02, 2015 2:32 pm
Posts: 568
Location: Santa Cruz, CA
Santa Cruz just received two SEs, one in blue and one in silver. Both had the $650 DAP package option. They're not a very large dealer so I'd take this as a good sign inventories should be filling out soon. Took a pic of a window sticker:

https://spaces.hightail.com/space/yZm8Z

The White Silver Metallic looks very sharp. It's kind of a "ghost white" or "pearl white" and makes you do a double-take.

I had some time to kill so they ran a quote and, as expected, weren't willing to knock much off MSRP. They did offer a fair trade-in value for my 2016 SE, but since it has red stickers, I'd still consider it worth over $15k on the open market.

The e-Golf costs will be quite a bit more than the deals we got in 2015-2017, but it's still a great value compared to my i3s. I'm glad they've made DCFC standard as this was my only real buyer's remorse item. I would have liked them to do the same for LED headlights though, as it's really a safety item.

_________________
2016 e-Golf SE in Urano Grey leased 8/1/2016 for $1500 down + $50 x 24 months * Purchased 7/31/2018 * ChargePoint Home 32a (wired)
2018 BMW i3s REx in Mineral Gray purchased 6/12/2018 w/ Giga, Tech, Parking, CarPlay, Harmon Kardons, and of course Moonroof


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 Post subject: Re: Missing inventory
PostPosted: Mon Jan 07, 2019 10:19 am 
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Joined: Mon Nov 20, 2017 12:30 pm
Posts: 102
johnnylingo wrote:
Santa Cruz just received two SEs, one in blue and one in silver. Both had the $650 DAP package option. They're not a very large dealer so I'd take this as a good sign inventories should be filling out soon. Took a pic of a window sticker:

https://spaces.hightail.com/space/yZm8Z

The White Silver Metallic looks very sharp. It's kind of a "ghost white" or "pearl white" and makes you do a double-take.

I had some time to kill so they ran a quote and, as expected, weren't willing to knock much off MSRP. They did offer a fair trade-in value for my 2016 SE, but since it has red stickers, I'd still consider it worth over $15k on the open market.

The e-Golf costs will be quite a bit more than the deals we got in 2015-2017, but it's still a great value compared to my i3s. I'm glad they've made DCFC standard as this was my only real buyer's remorse item. I would have liked them to do the same for LED headlights though, as it's really a safety item.


SC VW would probably ask $18k or so for your car used regardless of stickers (which are mostly useless in Santa Cruz anyway unless commuting the hill--my commute is West Cliff so I could care less). SC VW used car prices are way high. We saved $4k _and_ were treated well by going over the hill to Capitol VW when we bought our '15 SEL used.

The White Silver Metallic is a great color, would love a Golf R (or e-Golf of course) in that color. Did it look like the cloth for the seats has changed? Much as I am not a huge fan of naugabeast cloth that stains easily is not so wonderful.

Thanks for the report!

_________________
2015 e-Golf SEL my wife's daily, shared on weekends
2000 BMW 540iT my daily and our range extender
1986 Audi 4000 quattro "the cockroach" my alternate daily
1983 Audi Ur Quattro "the garage queen" looks pretty and appreciates daily


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