Volkswagen e-Golf Forum

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 Post subject: Multiple charging plugs won't lock.
PostPosted: Wed Dec 28, 2016 2:02 am 
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Joined: Sun May 22, 2016 12:30 pm
Posts: 3
I have my first serious issue with my e-Golf.

Whether I try to charge at a CCS EVgo charging station like I tried today or try to connect my level 2 charger at home, the plugs won't lock so I can't charge my battery at all. I am now at 1 mile on the guess-o-meter so I can't even drive to the dealer to have it looked at. At best I need a tow.

Does anyone know how to force lock the charge plug into the charge port so I can charge the battery?


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 Post subject: Re: Multiple charging plugs won't lock.
PostPosted: Wed Dec 28, 2016 12:21 pm 
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Joined: Sat Jul 25, 2015 2:24 am
Posts: 475
Location: SoCal
Have you tried using the 120 volt unit that came with the car? It will take a long time to charge but it if doesn't work as well, it will save you the trouble of the VW dealer telling you that you're using a defective EVSE.

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2015 eGolf SEL
former: 2012 Nissan Leaf SV (lease returned)
Range Extender: 2017 VW Golf Alltrack S 4Motion


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 Post subject: Re: Multiple charging plugs won't lock.
PostPosted: Wed Dec 28, 2016 9:30 pm 
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Joined: Tue Mar 03, 2015 10:16 pm
Posts: 82
What color is the light near the charging port when you plug it in? Green? Red? Yellow? Flashing or not?

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2015 e-Golf SEL
Reflex Silver
Home Charger: Seimens 30A


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 Post subject: Re: Multiple charging plugs won't lock.
PostPosted: Thu Dec 29, 2016 4:54 pm 
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Joined: Sat Oct 22, 2016 4:11 pm
Posts: 50
There is a charging station that I use often that I have to really give it an extra push to get it to lock (click). Have you tried pushing a little harder than you think should be necessary?


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 Post subject: Re: Multiple charging plugs won't lock.
PostPosted: Tue Jan 03, 2017 7:31 pm 
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Joined: Wed Oct 28, 2015 4:26 pm
Posts: 62
Any update on your charging issue? My e-Golf has been finicky in cold weather when the ring in the charge handle isn't flat. Sometimes I've been able to wiggle and push to get it to lock, but not always. Three years of driving a Leaf aand I never experienced anything like it.

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 Post subject: Re: Multiple charging plugs won't lock.
PostPosted: Sat Jan 21, 2017 11:53 am 
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Joined: Sun May 22, 2016 12:30 pm
Posts: 3
Here is an update to my charging port failure issue.

The car has now been in the shop 23 days with no result in sight.

I have been told conflicting stories by the dealer repair shop representative and by an e-Golf 'specialist' at VW Customer Care.

Yesterday, the latest I was told is that a custom part had to be made for my car in Germany to repair the car. Not a part that fits any e-Golf, no a custom part for my car only. I told them that I find this difficult to believe. If this is indeed true I consider this a serious design flaw made by the designers and engineers of the car. However, at this point I don't know who is telling the truth. I feel I am given the runaround. I was told by the 'specialist' at Customer Care that he will contact me again on Monday. I wonder what he will tell me then.

If this goes beyond 30 days I may file a claim under the California Lemon Law. I have documented everything that has happened since the car was towed to the dealer.

This major failure has severely shaken my comfort level with this car and Volkswagen.


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 Post subject: Re: Multiple charging plugs won't lock.
PostPosted: Sat Jan 21, 2017 12:40 pm 
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Joined: Mon Oct 05, 2015 2:01 pm
Posts: 1597
If they won't lock, your charge port is probably damaged. Did it work properly for you at any time since ownership?

It can't be that many different J-1772 charging handles that are defective.

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 Post subject: Re: Multiple charging plugs won't lock.
PostPosted: Sat Jan 21, 2017 2:42 pm 
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Joined: Sat Jul 25, 2015 2:24 am
Posts: 475
Location: SoCal
Zews wrote:
Yesterday, the latest I was told is that a custom part had to be made for my car in Germany to repair the car. Not a part that fits any e-Golf, no a custom part for my car only. I told them that I find this difficult to believe. If this is indeed true I consider this a serious design flaw made by the designers and engineers of the car.


They're pulling your leg. It will cost more for them to engineer and make a "custom part" than to simply give you a new replacement. It's a lame excuse for the reality of they don't have enough spare parts to give you without affecting present eGolf production.

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2015 eGolf SEL
former: 2012 Nissan Leaf SV (lease returned)
Range Extender: 2017 VW Golf Alltrack S 4Motion


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 Post subject: Re: Multiple charging plugs won't lock.
PostPosted: Sun Jan 29, 2017 12:22 am 
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Joined: Fri Nov 21, 2014 3:30 pm
Posts: 42
Location: SF Bay Area, CA
I had a similar problem a couple months back and was able to determine that it was a mechanical issue with the locking pin getting stuck in the retracted position. Pushing on the pin with the tip of a screwdriver freed it up so that it was able to extend out again. I figured it would happen again, so took it to the dealer to have it checked out. They ended up replacing the entire charging socket/harness. It took several days to get the part and do the work, as it included wiring that goes all the way up to the front of the car and they needed to drop the battery to get to it.

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2015 e-Golf SEL
2016 Golf Sportwagen SEL


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 Post subject: Re: Multiple charging plugs won't lock.
PostPosted: Thu Feb 16, 2017 7:44 am 
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Joined: Wed Mar 30, 2016 11:26 am
Posts: 18
Hopefully you have things sorted by now, but the plug not locking is a fairly common problem, and seems to happen more with public chargers for whatever reason. I had this happen with a couple different chargers last week.

On the charging port, above the connector there is a little pin that will come out after the plug is inserted, this prevents the plug latch (the thing that moves up and down when you press the button on the handle) from moving up and unlocking. For whatever reason with some plugs the pin will come out, sense that something (not sure what) is wrong and then retract and give the error "charging plug not locked" which prevents charging.

I was eventually (after a bit of googling) able to get the public charger to work by wiggling/ pushing up or down (i cant remember which) when I put the plug in and allowing the locking pin to work. I have never had this problem with my vw level 1 or my Bosch level 2 chargers, just the public ones at the mall.

It seems to me that there is something not quite right with vws system for locking, either the location of the locking pin is a bit off or the mechanism is overly sensitive and prone to false errors.


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