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 Post subject: 2019 e-Golf warranty?
PostPosted: Fri Apr 19, 2019 8:50 pm 
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Joined: Fri Apr 19, 2019 8:38 pm
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The VW site doesn't seem to have any warranty information for the 2019 e-Golf. The warranty page just says the standard VW warranty does not apply. Does anyone with a 2018 or 2019 model have current warranty information they could share?


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sat Apr 20, 2019 4:39 am 
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Joined: Tue Mar 12, 2019 5:23 pm
Posts: 44
Location: VT
TyRed wrote:
The VW site doesn't seem to have any warranty information for the 2019 e-Golf. The warranty page just says the standard VW warranty does not apply. Does anyone with a 2018 or 2019 model have current warranty information they could share?

I wrangled with this concern only a few months ago, so for me this is fresh. Obviously, I got over the concern/ found peace of mind/ found an economic solution to my liking because I drove the car off the lot last month...

The sales rep first offered the Drive Easy, however everything they cover, I (or my local mechanic) can do.

My last vehicle purchase is my ICE (heaviest carbon footprint, I know) 2005 Toyota Sequoia Limited. Still have it at 250K miles. Point is, I realized that it had power everything, traction control & a special Posi-Track AWD feature. Lots of electronic crap that could break & cost me $ to repair. So I invested in a Platinum Warranty (6yr/100K) that covered anything & everything (outside of normal wear): top to bottom, front to back. Living in New England, winters are hard on cars. While the truck has been awesome for me, it has had a number of small items that the warranty covered & the itemized Quote cost (pre-repair), more than paid for the plan. For at each repair, I asked what the bill WOULD be had it been out of pocket, for which I was conveniently given a Quote.

In those 6 years, I acquired the 2 Service Manuals (pdf) for my vehicle. 7000 pages of step by step instructions where Toyota instructs their service techs on the order of disassembly & re-assembly. Plus I have the tools. Yeah, I am a New Englander, I can do this. Hold my beer.

Alas, I digress. The e-Golf is a new shiny toy that I am about to learn about. For now, I am not going to tinker (too much). I want the peace of mind & so I made the financial choice to purchase a Platinum Warranty on the e-Golf. Which has already paid for itself, technically....

When my wife & I picked up our e-Golf at the beginning of March, our sales rep handed us our key fobs in the car & was "instructing" us on our new purchase. When my wife stepped on the brake, & pressed power (I still tease her about this): ALL the warning lights started going off. Not the normal cycle. Like repeated alarms with messages. All I could do was laugh. We had not even left the sales lot, she broke the car... (she hadn't)

The issue. Fault C101629 in the ABS/EDL controller. Would not clear.

What is the service cost of a ABS/EDL Control Module? Well, the Hydraulic Unit needs to be pulled & re-installed. The HV system needs to be disconnected & reconnected. & the brakes need a bleed.

Alas, this repair did not go on my Platinum Warranty. When we saw the car at 24 miles it did not have this issue. It appeared at 65 miles. So 40 miles later, it would have... 1K & a month later, all is still good.

Sorry for the novel, hope you enjoyed the read & good luck with your purchase. I think the e-Golf would be a good choice.

_________________
2019 SE in Great Falls Green


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sat Apr 20, 2019 2:07 pm 
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Joined: Fri Apr 19, 2019 8:38 pm
Posts: 4
I chatted with VW customer care. The info is not on their site, but the rep indicated the standard warranty applies and is supposed to follow up next week with documentation.

Per the agent:

"For the 2019 e-Golf the NVLW warranty is 6 years or 72,000 miles whichever occurs first."

[update: turns out this was not accurate, see next reply]


Last edited by TyRed on Sat Apr 20, 2019 9:35 pm, edited 1 time in total.

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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sat Apr 20, 2019 9:34 pm 
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Joined: Fri Apr 19, 2019 8:38 pm
Posts: 4
The dealer sent me this info after they did some research:

- 3 years/36,000 miles vehicle warranty
- 5 years/60,000 miles power train and high voltage system
- 8 years/100,000 miles for the battery for defects/workmanship and net capacity below 70%

Interesting they couldn't answer the question off the bat.


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sun Apr 21, 2019 2:16 am 
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Joined: Tue Mar 12, 2019 5:23 pm
Posts: 44
Location: VT
TyRed wrote:
The dealer sent me this info after they did some research:

- 3 years/36,000 miles vehicle warranty
- 5 years/60,000 miles power train and high voltage system
- 8 years/100,000 miles for the battery for defects/workmanship and net capacity below 70%

Interesting they couldn't answer the question off the bat.


Oh I had sales rep's from 2 different dealers recite this verbatim on the first visit. It was when I was asking for extended warranty policies they got all vague.

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2019 SE in Great Falls Green


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Thu Jul 04, 2019 1:09 am 
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Joined: Thu Jul 04, 2019 12:14 am
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Verbruggan wrote:
Alas, I digress. The e-Golf is a new shiny toy that I am about to learn about. For now, I am not going to tinker (too much). I want the peace of mind & so I made the financial choice to purchase a Platinum Warranty on the e-Golf. Which has already paid for itself, technically....


Would you mind sharing what you paid for the warranty?


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sat Jul 06, 2019 1:43 pm 
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Joined: Sun Nov 01, 2015 7:41 am
Posts: 40
I just traded in my 2016 eGolf and purchased a 2019 eGolf SE, also got convinced by the finance manager to buy the 10yr/100000 miles extended warranty that is supposed to be bumper to bumper with zero deductable. I haven't read all the fine prints yet.

I am still not sure whether I will cancel within the first 30 days.

Does anyone have experience with such warranty on the eGolf? I haven't had any issues with the 2016 eGolf for the first 3.5 years.


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sat Jul 06, 2019 1:47 pm 
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TwoCarsAWeek wrote:
I just traded in my 2016 eGolf and purchased a 2019 eGolf SE, also got convinced by the finance manager to buy the 10yr/100000 miles extended warranty that is supposed to be bumper to bumper with zero deductable. I haven't read all the fine prints yet.

I am still not sure whether I will cancel within the first 30 days.

Does anyone have experience with such warranty on the eGolf? I haven't had any issues with the 2016 eGolf for the first 3.5 years.


I will be at 24-25k miles in Oct, when my 2015 SEL is 4 years old. Zero issues, it's been absolutely perfect. Range is still very, very good, loss of from 129 miles to 115 currently, and it's July. I recharge at home, almost always. Treat a german car right, and it will treat you right. treat it sporty and abuse it, and the repair bills will mount up. I treat mine like an instrument, not a tool. 'nuff said. Best darn Urban Crawler I've ever owned, city streets is where it shines the best, killer miles per kWh, like 6.1, lifetime or better. I got the SEL because I wanted the fake leather seats for durability, and the LED headlights, which are superb. Not a single regret.

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2015 e-Golf SEL


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sat Jul 06, 2019 9:54 pm 
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Joined: Thu Jul 04, 2019 10:57 pm
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JoulesThief wrote:
Range is still very, very good, loss of from 129 miles to 115 currently,


10% after 4 years? Is this loss comparable to other brands besides the Leaf? (sounds high)


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sun Jul 07, 2019 8:29 am 
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Joined: Wed Oct 03, 2018 10:45 am
Posts: 237
Location: Bay Area, CA
eGolfJoe wrote:
JoulesThief wrote:
Range is still very, very good, loss of from 129 miles to 115 currently,


10% after 4 years? Is this loss comparable to other brands besides the Leaf? (sounds high)


JoulesThief reports exceptional miles per kWh (~6.5mi/kWh) which might inflate the apparent loss. Few people regularly see 129mi on a 83mi epa range model!

Additionally, I believe JT usually charges the battery to ~95% on the in-dash charge gauge and then runs it down to around 25% like a gas tank before refilling. A lot of discussion on lithium batteries suggests that this might cause them to wear a faster than plugging in daily to top up to 80%

One thing to note is that the degradation rate isn’t linear; like a lot of lithium batteries there’s initially some degradation in the first few years, then the battery stabilises at that new level. 10% is higher than I’ve seen most people report. I’ve seen no change in range on our 2016 in the year we have had it. 104mi is the highest I’ve seen on the guess-o-meter, both when it was new and also recently. Doesn’t mean it hadn’t degraded any before we got it, but that at least our one is not continuously degrading week by week, if that makes sense.

Its a shame VW doesn’t make it easy to check degradation. There are so many factors that could affect range on the GOM outside of the battery itself!

On the topic of other manufacturers, I think Tesla has been running into some degradation issues, despite the oft repeated claim that their batteries somehow barely degrade. They had to cut up to about 25% range from 85kWh Model S units because of battery degradation issues, speculated to be due to the cars catching fire when continued to be charged once that badly degraded. That may be specific to that one battery pack type though, I’m not sure.

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⚡️2016 e-Golf SEL in Deep Black Pearl⚡️ (The Handsome Boy 1.0)
⚡️2019 e-Golf SEL in Indium Gray ⚡️ (The Handsome Boy 1.1)


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