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 Post subject: 2019 e-Golf warranty?
PostPosted: Fri Apr 19, 2019 8:50 pm 
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Joined: Fri Apr 19, 2019 8:38 pm
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The VW site doesn't seem to have any warranty information for the 2019 e-Golf. The warranty page just says the standard VW warranty does not apply. Does anyone with a 2018 or 2019 model have current warranty information they could share?


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sat Apr 20, 2019 4:39 am 
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Joined: Tue Mar 12, 2019 5:23 pm
Posts: 29
Location: VT
TyRed wrote:
The VW site doesn't seem to have any warranty information for the 2019 e-Golf. The warranty page just says the standard VW warranty does not apply. Does anyone with a 2018 or 2019 model have current warranty information they could share?

I wrangled with this concern only a few months ago, so for me this is fresh. Obviously, I got over the concern/ found peace of mind/ found an economic solution to my liking because I drove the car off the lot last month...

The sales rep first offered the Drive Easy, however everything they cover, I (or my local mechanic) can do.

My last vehicle purchase is my ICE (heaviest carbon footprint, I know) 2005 Toyota Sequoia Limited. Still have it at 250K miles. Point is, I realized that it had power everything, traction control & a special Posi-Track AWD feature. Lots of electronic crap that could break & cost me $ to repair. So I invested in a Platinum Warranty (6yr/100K) that covered anything & everything (outside of normal wear): top to bottom, front to back. Living in New England, winters are hard on cars. While the truck has been awesome for me, it has had a number of small items that the warranty covered & the itemized Quote cost (pre-repair), more than paid for the plan. For at each repair, I asked what the bill WOULD be had it been out of pocket, for which I was conveniently given a Quote.

In those 6 years, I acquired the 2 Service Manuals (pdf) for my vehicle. 7000 pages of step by step instructions where Toyota instructs their service techs on the order of disassembly & re-assembly. Plus I have the tools. Yeah, I am a New Englander, I can do this. Hold my beer.

Alas, I digress. The e-Golf is a new shiny toy that I am about to learn about. For now, I am not going to tinker (too much). I want the peace of mind & so I made the financial choice to purchase a Platinum Warranty on the e-Golf. Which has already paid for itself, technically....

When my wife & I picked up our e-Golf at the beginning of March, our sales rep handed us our key fobs in the car & was "instructing" us on our new purchase. When my wife stepped on the brake, & pressed power (I still tease her about this): ALL the warning lights started going off. Not the normal cycle. Like repeated alarms with messages. All I could do was laugh. We had not even left the sales lot, she broke the car... (she hadn't)

The issue. Fault C101629 in the ABS/EDL controller. Would not clear.

What is the service cost of a ABS/EDL Control Module? Well, the Hydraulic Unit needs to be pulled & re-installed. The HV system needs to be disconnected & reconnected. & the brakes need a bleed.

Alas, this repair did not go on my Platinum Warranty. When we saw the car at 24 miles it did not have this issue. It appeared at 65 miles. So 40 miles later, it would have... 1K & a month later, all is still good.

Sorry for the novel, hope you enjoyed the read & good luck with your purchase. I think the e-Golf would be a good choice.

_________________
2019 SE in Great Falls Green


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sat Apr 20, 2019 2:07 pm 
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Joined: Fri Apr 19, 2019 8:38 pm
Posts: 4
I chatted with VW customer care. The info is not on their site, but the rep indicated the standard warranty applies and is supposed to follow up next week with documentation.

Per the agent:

"For the 2019 e-Golf the NVLW warranty is 6 years or 72,000 miles whichever occurs first."

[update: turns out this was not accurate, see next reply]


Last edited by TyRed on Sat Apr 20, 2019 9:35 pm, edited 1 time in total.

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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sat Apr 20, 2019 9:34 pm 
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Joined: Fri Apr 19, 2019 8:38 pm
Posts: 4
The dealer sent me this info after they did some research:

- 3 years/36,000 miles vehicle warranty
- 5 years/60,000 miles power train and high voltage system
- 8 years/100,000 miles for the battery for defects/workmanship and net capacity below 70%

Interesting they couldn't answer the question off the bat.


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 Post subject: Re: 2019 e-Golf warranty?
PostPosted: Sun Apr 21, 2019 2:16 am 
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Joined: Tue Mar 12, 2019 5:23 pm
Posts: 29
Location: VT
TyRed wrote:
The dealer sent me this info after they did some research:

- 3 years/36,000 miles vehicle warranty
- 5 years/60,000 miles power train and high voltage system
- 8 years/100,000 miles for the battery for defects/workmanship and net capacity below 70%

Interesting they couldn't answer the question off the bat.


Oh I had sales rep's from 2 different dealers recite this verbatim on the first visit. It was when I was asking for extended warranty policies they got all vague.

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2019 SE in Great Falls Green


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