About roadside assistance

For e-Golf:
If a mechanical problem is suspected, the car will be towed to the nearest VW e-mobility dealership per the previously mentioned towing parameters. In cases of no mechanical problem and the vehicle is “out-of-charge”:

​If the vehicle is 10 miles or less from the nearest charging station, a service operator with a D/C Fast Charger will be dispatched to your location to fast charge your vehicle with up to 10 miles of charge so the vehicle can run in limp mode to the nearest charging station.

If the nearest charging station is more than 10 miles away or a service operator with a D/C Fast Charger is not readily available, the customer can elect to have their e-Golf towed to the closest VW e-mobility dealership to utilize their public charging station (unless afterhours and secure/gated lot where tow truck access is not possible) or any public charging station (fee or non-fee, SAEJ1772 standard plug/CCS/ Combo) within 100 miles or to their home up to 100 miles from the point of disablement. (Customer will be responsible for mileage cost over 100 miles to their home or charging station at the pre-determined mileage rate). There is no limitation to the number of out-of-charge service events that a customer may receive./

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eGolfJoe said:

Yes but I don't now what they'll provide. I would guess to a nearby charging station.

Here you go, found this on the VW website
https://www.vwserviceandparts.com/service/volkswagen-roadside-assistance/

For e-Golf:
If a mechanical problem is suspected, the car will be towed to the nearest VW e-mobility dealership per the previously mentioned towing parameters. In cases of no mechanical problem and the vehicle is “out-of-charge”:

​If the vehicle is 10 miles or less from the nearest charging station, a service operator with a D/C Fast Charger will be dispatched to your location to fast charge your vehicle with up to 10 miles of charge so the vehicle can run in limp mode to the nearest charging station.

If the nearest charging station is more than 10 miles away or a service operator with a D/C Fast Charger is not readily available, the customer can elect to have their e-Golf towed to the closest VW e-mobility dealership to utilize their public charging station (unless afterhours and secure/gated lot where tow truck access is not possible) or any public charging station (fee or non-fee, SAEJ1772 standard plug/CCS/ Combo) within 100 miles or to their home up to 100 miles from the point of disablement. (Customer will be responsible for mileage cost over 100 miles to their home or charging station at the pre-determined mileage rate). There is no limitation to the number of out-of-charge service events that a customer may receive./

Click to expand...

Click to expand...