My experience with VW technicians, currently owning 4 different models, 3 of them TDI's, over 40 years is that VW spoon feeds the technicians Technical Service Bulletins and Tech Tip in a very inconsistent way with the flow of information. I don't think the technician cares who does the spoon feeding, as long as it enables him to do his job or task quickly, make money, and move on to the next job that does pay. Technicians work piece work. They get paid a set amount, the faster they can turn over the job, by not being stalled, looking for or trying to find the information, which is a complex mess at VW, the happier they are. It's a help me help you situation.
Your size socket analogy is so far off base it's shows an extreme naivety with how VW operates. Finding the right size socket on jobs they do day in and day out, time wise for the technician... versus how limited the knowledge is on the e-Golf, due to such poor sales levels in many markets and dealerships, is insignificant, in terms of amount of time lost or gained if the correct information can't be found. Finding the correct info is like finding a needle in a haystack at VW, especially when the model and problem setting is new.
I still encourage all new owners, and old owners alike, to RTFM, because most people don't ever even crack it open, and in many cases, the answers are in there, albeit poorly written at times.
