xchopp
Posts: 13
Joined: Sat Mar 19, 2016 7:31 am

Re: Car-Net down?

I phoned car-net and was told to press the 'I' car-net button in the car, wait for a while, and try again. Pressing the button did connect a call (cancelled before anyone answered); hopefully the kinks will be worked out and the car will be reporting range etc. via the app shortly.
2016 e-Golf SE
JoulesThief
Posts: 2576
Joined: Mon Oct 05, 2015 2:01 pm

Re: Car-Net down?

xchopp wrote:I phoned car-net and was told to press the 'I' car-net button in the car, wait for a while, and try again. Pressing the button did connect a call (cancelled before anyone answered); hopefully the kinks will be worked out and the car will be reporting range etc. via the app shortly.
Reconnect,take a pen and paper, they may assign you a new account number, log everything down, and give it a few days for them to expedite and work the bugs out. This is rather common on new accounts with Verizon screwing up, on their end.

I find it's just easier to take a look at the "gas gauge" needle, and make a mental note, every time, when exiting the car, no need to fiddle with wasting time looking up the app, give it a glance on exit, make it a habit. I just don't enjoy relying on crappy, flaky apps for important information, when it's just easier for me to look at the gauges in the dash.
2015 e-Golf SEL
2015 Passat TDI SEL
2014 Touareg TDI LUX

Full spectrum VW owner, life is too short to wait to drive for a recharge.
xchopp
Posts: 13
Joined: Sat Mar 19, 2016 7:31 am

Re: Car-Net down?

Thanks Joules. If they want my $17.99/mo when the free part expires, they will have to do better than this. It really ought to be reliable.
2016 e-Golf SE
JoulesThief
Posts: 2576
Joined: Mon Oct 05, 2015 2:01 pm

Re: Car-Net down?

xchopp wrote:Thanks Joules. If they want my $17.99/mo when the free part expires, they will have to do better than this. It really ought to be reliable.
I can relate... car is new, give it a week, push the button again on the Inet, and speak to someone via your infotainment center. They may reset, they may issue you a new account number, it might be something on Verizon's end, just ask them to expedite it. Take notes, log your numbers, passwords and pin numbers and save them somewhere besides on your phone.

Sooner or later, they will get it straightened out, just be persevering.
2015 e-Golf SEL
2015 Passat TDI SEL
2014 Touareg TDI LUX

Full spectrum VW owner, life is too short to wait to drive for a recharge.
pnf12
Posts: 2
Joined: Tue Aug 23, 2016 8:42 am

Re: Car-Net down?

It looks Car-Net is down today. Date - 09-08-17
The website says that it is down for scheduled maintenance. Hope they are able to get it back up soon.
:shock:
GeoffB
Posts: 1
Joined: Fri Nov 17, 2017 9:00 am

Re: Car-Net down?

Trying to use Car Net to monitor charging and start air con on my new Golf GTE. Service is intermittent at best, with app freezing and various fault messages re failed connection. Have emailed VW, but they haven't replied. Coming to the conclusion that it is a crap system. Any advice welcomed.
forbin404
Posts: 763
Joined: Sun Dec 20, 2015 7:32 pm

Re: Car-Net down?

GeoffB wrote:Trying to use Car Net to monitor charging and start air con on my new Golf GTE. Service is intermittent at best, with app freezing and various fault messages re failed connection. Have emailed VW, but they haven't replied. Coming to the conclusion that it is a crap system. Any advice welcomed.
are you in a bad Verizon Area? Go to sensorly.com and check it.
2017 Kia Soul EV+

2016 e-Golf SE (Returned)
2015 Fiat 500e (Returned)
miimura
Posts: 1322
Joined: Fri Mar 27, 2015 4:13 pm
Location: Los Altos, CA

Re: Car-Net down?

forbin404 wrote:
GeoffB wrote:Trying to use Car Net to monitor charging and start air con on my new Golf GTE. Service is intermittent at best, with app freezing and various fault messages re failed connection. Have emailed VW, but they haven't replied. Coming to the conclusion that it is a crap system. Any advice welcomed.
are you in a bad Verizon Area? Go to sensorly.com and check it.
If he has a GTE, he must be in Europe. They use a completely different network back end. I thought I read that VW in-sourced the servers at the last major update. The American network is outsourced to Verizon Telematics, but I believe that VW also took over the app development.
2015 e-Golf LE (returned) | 2018 Tesla Model 3 LR | 2012 RAV4 EV Shoreline w/JdeMO | Leviton EVB40 & Jesla Home Charging | 4.32kW Motech/Enphase PV + 2x Powerwall 2 AC
jiuer7845
Posts: 175
Joined: Tue Jun 21, 2022 7:31 pm

Re: Car-Net down?

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