You're right, I saw 100K listed online as well and called the dealer and they confirmed, thanks! The service consultant gave me the incorrect 80K mile warranty figure.
I don't have any diagnostic hardware but the service consultant said 1 of the 27 battery pack modules that make up the battery was replaced. The modular nature of the battery was a selling point VW made, and they explained how easy it would be to service the battery should any issue arise. Ironically the service consultant was mentioning this same selling point when I asked what it would have cost if not under warranty, and she reconsidered her statement when she looked up the price. It was a sobering moment for the both of us.
Unfortunately the type of battery cooling is not my concern, it's reasonable to think something drivetrain related will break and need to be replaced no matter the technology. It's really about manufacturers and their dealerships and whether or not they have access to parts, equipment, and training to service their electric cars for a reasonable price. Once VW got these 3 things in place, it actually took them less than 1 day to diagnose and fix the car. The problem is it took 3.5 weeks and $5000-$6000 to get there. I once helped replace an engine transmission and that was a relatively difficult job compared to what VW had to do, this job took 3 hard days and was half the quoted price of this comparably simple battery module replacement. I went into the purchase having been told maintenance will be cheap and easy, but this experience obviously shows otherwise. If the warranty had expired, this 1 simple issue would have cost more than all the maintenance of my previous gas car money-wise, and it did cost more time-wise than all the maintenance of my previous car. That was an eye-opener. So my warning is legacy manufacturers, at least VW, need more time to get service time and costs under control. Be prepared to help them with their transition on this front as well.
Last edited by dparson
on Thu Jun 10, 2021 8:35 pm, edited 2 times in total.
2015 e-Golf SEL Premium