I apologize for this long, rambling post. Jump to the end for my question to the community.
I have been using two Juicebox 40’s on a load group that share a common 50-amp circuit for some time now, and they have worked perfectly, charging my e-Golf and a Tesla Model Y. In late September, I received notification from Enel X that my system would be migrated to a new software system, “The New Enel X Way JuiceBox Experience.”
I dutifully upgraded but noticed soon thereafter that things were not working correctly—the EVSE would time out before a charge was complete, etc. Because of this, I was wondering if the load sharing feature was still working correctly. I hooked up both of my EVs to change at the same time and, to my horror, the two EVSEs were drawing 51 amps continuously on my 50-amp circuit. After 8 minutes, I disconnected the vehicles to avoid overheating the circuit.
I immediately called customer service and received this response three days later, “We have looked into the points raised in your communication to us on October 7, 2023, and confirm that upon further investigation, we have identified a bug with the recent software migration which may have impacted a very small handful of load-sharing customers. We are working hard to address and fully resolve this issue as soon as possible.”
On October 16, I was told that the issue had been resolved. I have yet to do another load-sharing test, but clearly the EVSE’s are still not working as advertised. For example, last night (October 17) the unit did not allow my e-Golf to charge by a set departure time in the e-Manager. I called again this morning and am awaiting a response…
Have any of you had similar issues charging your e-Golf with a Juicebox and the new, Enel X Way software?