Android, car-net stopped working after update

[shawner123]

Anyone else have the VW car-net app not working after the latest update I just wanted to see if I was the only one or if it was affecting others. It connects but shows no data and can use any features

[forbin404]

Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock

[shawner123]

Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock

I'm jealous, all mine does is says is No Data Available, no matter what function I try. I found an old version of the app,but when I installed it just gave an error and brought me to the playstore to update. Anyone know of a place to get help other than giving the app a bad rating?

[forbin404]

Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock

I'm jealous, all mine does is says is No Data Available, no matter what function I try. I found an old version of the app,but when I installed it just gave an error and brought me to the playstore to update. Anyone know of a place to get help other than giving the app a bad rating?

Did you try going to the web version first? I think there is something you have to agree to on it.

[shawner123]

Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock

I'm jealous, all mine does is says is No Data Available, no matter what function I try. I found an old version of the app,but when I installed it just gave an error and brought me to the playstore to update. Anyone know of a place to get help other than giving the app a bad rating?

Did you try going to the web version first? I think there is something you have to agree to on it.

I can use the web version fine, I had already set up to use the old version of the app but since the update the app it no longer works. But the web version does, however obviously it's much more convenient to use the app

[JoulesThief]

I can use the web version fine, I had already set up to use the old version of the app but since the update the app it no longer works. But the web version does, however obviously it's much more convenient to use the app

Give Verizon a few days to get it sorted out. That' s usually how long it takes for them to debug the app.

[Verkehr]

Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock

I spoke with car-net and they claimed lock and unlock were premium features that should have ended after 3 months.

The nice lady said it was a "glitch" that we were able to do it until now (after the 3 month trial expired) and that it's also a glitch that the car-net website still allows the functionality to non-paid users.



At least the update function which was on the door status page under remote was moved to the main page, so we can force updates more easily

They want $17.99/mo or $199.99 annually to re-enable this feature, BTW.

[shawner123]

Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock

I spoke with car-net and they claimed lock and unlock were premium features that should have ended after 3 months.

The nice lady said it was a "glitch" that we were able to do it until now (after the 3 month trial expired) and that it's also a glitch that the car-net website still allows the functionality to non-paid users.



At least the update function which was on the door status page under remote was moved to the main page, so we can force updates more easily

They want $17.99/mo or $199.99 annually to re-enable this feature, BTW.

I am a subscriber to the service and the app is not working. It just says "no data available", even in the parts that are available to non subscribers

[shawner123]

I can use the web version fine, I had already set up to use the old version of the app but since the update the app it no longer works. But the web version does, however obviously it's much more convenient to use the app

Give Verizon a few days to get it sorted out. That' s usually how long it takes for them to debug the app.

I don't have Verizon, and either way it is VW that developes the app not a cell phone provider

[Verkehr]

I am a subscriber to the service and the app is not working. It just says "no data available", even in the parts that are available to non subscribers

Since the previous post, I've had the same problem as you describe. Trying to force start a charge fixes it for me, at least while plugged in.