shawner123
Posts: 60
Joined: Sun Dec 20, 2015 7:17 am

Android, car-net stopped working after update

Anyone else have the VW car-net app not working after the latest update I just wanted to see if I was the only one or if it was affecting others. It connects but shows no data and can use any features
forbin404
Posts: 763
Joined: Sun Dec 20, 2015 7:32 pm

Re: Android, car-net stopped working after update

Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock
2017 Kia Soul EV+

2016 e-Golf SE (Returned)
2015 Fiat 500e (Returned)
shawner123
Posts: 60
Joined: Sun Dec 20, 2015 7:17 am

Re: Android, car-net stopped working after update

forbin404 wrote:Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock
I'm jealous, all mine does is says is No Data Available, no matter what function I try. I found an old version of the app,but when I installed it just gave an error and brought me to the playstore to update. Anyone know of a place to get help other than giving the app a bad rating?
forbin404
Posts: 763
Joined: Sun Dec 20, 2015 7:32 pm

Re: Android, car-net stopped working after update

shawner123 wrote:
forbin404 wrote:Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock
I'm jealous, all mine does is says is No Data Available, no matter what function I try. I found an old version of the app,but when I installed it just gave an error and brought me to the playstore to update. Anyone know of a place to get help other than giving the app a bad rating?
Did you try going to the web version first? I think there is something you have to agree to on it.
2017 Kia Soul EV+

2016 e-Golf SE (Returned)
2015 Fiat 500e (Returned)
shawner123
Posts: 60
Joined: Sun Dec 20, 2015 7:17 am

Re: Android, car-net stopped working after update

forbin404 wrote:
shawner123 wrote:
forbin404 wrote:Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock
I'm jealous, all mine does is says is No Data Available, no matter what function I try. I found an old version of the app,but when I installed it just gave an error and brought me to the playstore to update. Anyone know of a place to get help other than giving the app a bad rating?
Did you try going to the web version first? I think there is something you have to agree to on it.

I can use the web version fine, I had already set up to use the old version of the app but since the update the app it no longer works. But the web version does, however obviously it's much more convenient to use the app
JoulesThief
Posts: 2576
Joined: Mon Oct 05, 2015 2:01 pm

Re: Android, car-net stopped working after update

shawner123 wrote:
forbin404 wrote:
I can use the web version fine, I had already set up to use the old version of the app but since the update the app it no longer works. But the web version does, however obviously it's much more convenient to use the app
Give Verizon a few days to get it sorted out. That' s usually how long it takes for them to debug the app.
2015 e-Golf SEL
2015 Passat TDI SEL
2014 Touareg TDI LUX

Full spectrum VW owner, life is too short to wait to drive for a recharge.
Verkehr
Posts: 118
Joined: Sat Dec 19, 2015 4:16 pm

Re: Android, car-net stopped working after update

forbin404 wrote:Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock
I spoke with car-net and they claimed lock and unlock were premium features that should have ended after 3 months.

The nice lady said it was a "glitch" that we were able to do it until now (after the 3 month trial expired) and that it's also a glitch that the car-net website still allows the functionality to non-paid users.

:x

At least the update function which was on the door status page under remote was moved to the main page, so we can force updates more easily

They want $17.99/mo or $199.99 annually to re-enable this feature, BTW.
2016 e-Golf SE | Ebusbar BEV-H02A10 EVSE
shawner123
Posts: 60
Joined: Sun Dec 20, 2015 7:17 am

Re: Android, car-net stopped working after update

Verkehr wrote:
forbin404 wrote:Same here,
it updated at 4am tonight and it's now has 3 whole functions.
Start Charging
Start Climate
Change Departure time.

Yikes! I used to be able to see if my doors were locked, no more.
Note : The Web version still allows Lock and Unlock
I spoke with car-net and they claimed lock and unlock were premium features that should have ended after 3 months.

The nice lady said it was a "glitch" that we were able to do it until now (after the 3 month trial expired) and that it's also a glitch that the car-net website still allows the functionality to non-paid users.

:x

At least the update function which was on the door status page under remote was moved to the main page, so we can force updates more easily

They want $17.99/mo or $199.99 annually to re-enable this feature, BTW.
I am a subscriber to the service and the app is not working. It just says "no data available", even in the parts that are available to non subscribers
shawner123
Posts: 60
Joined: Sun Dec 20, 2015 7:17 am

Re: Android, car-net stopped working after update

JoulesThief wrote:
shawner123 wrote:
forbin404 wrote:
I can use the web version fine, I had already set up to use the old version of the app but since the update the app it no longer works. But the web version does, however obviously it's much more convenient to use the app
Give Verizon a few days to get it sorted out. That' s usually how long it takes for them to debug the app.
I don't have Verizon, and either way it is VW that developes the app not a cell phone provider
Verkehr
Posts: 118
Joined: Sat Dec 19, 2015 4:16 pm

Re: Android, car-net stopped working after update

shawner123 wrote:
I am a subscriber to the service and the app is not working. It just says "no data available", even in the parts that are available to non subscribers
Since the previous post, I've had the same problem as you describe. Trying to force start a charge fixes it for me, at least while plugged in.
2016 e-Golf SE | Ebusbar BEV-H02A10 EVSE

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