timh18
Posts: 61
Joined: Mon May 14, 2018 9:33 am

Scratches inside headlight

Okay, this is a bit of a weird one...on my brand new e-Golf I just noticed that there are some scratches on the inside of one of the headlights. Anyone else notice this? Think it’s worth mentioning it to the dealer (I bought it a couple weeks ago)?
2017 e-Golf SEL, purchased. Black with beige/black interior.
arcticClover
Posts: 23
Joined: Thu Oct 12, 2017 2:30 pm

Re: Scratches inside headlight

I just noticed the same thing when I was washing the car the other day. Seems like it might be a stress crack, as you can't feel the cracks from the outside of the lens. I have an appointment with VW next week and will advise them about the issue. Better to have it looked at before it gets worse, and it falls out of warranty.
http://imgur.com/sKahpXY
- 2017 vw e-golf / urano grey / tech package / leatherette -
-2010 vw golf sportwagen TDI / blue graphite pearl /
6 speed manual / leatherette (recalled)
timh18
Posts: 61
Joined: Mon May 14, 2018 9:33 am

Re: Scratches inside headlight

Let me know what they say (please)!
2017 e-Golf SEL, purchased. Black with beige/black interior.
arcticClover
Posts: 23
Joined: Thu Oct 12, 2017 2:30 pm

Re: Scratches inside headlight

Will do.
- 2017 vw e-golf / urano grey / tech package / leatherette -
-2010 vw golf sportwagen TDI / blue graphite pearl /
6 speed manual / leatherette (recalled)
arcticClover
Posts: 23
Joined: Thu Oct 12, 2017 2:30 pm

Re: Scratches inside headlight

Car is at the dealership today, and they called to tell me that they took pictures to send to head office for direction. They came back saying to order a new head light housing under warranty. The dealership said the part should be recieved in the next couple days.
Time to get yours looked at Tim....
Last edited by arcticClover on Thu Jul 05, 2018 7:23 pm, edited 1 time in total.
- 2017 vw e-golf / urano grey / tech package / leatherette -
-2010 vw golf sportwagen TDI / blue graphite pearl /
6 speed manual / leatherette (recalled)
timh18
Posts: 61
Joined: Mon May 14, 2018 9:33 am

Re: Scratches inside headlight

Nice! If you don’t mind me asking, was the dealer in the SF area? If so, do you recall your service advisor’s contact info? I’d rather not start from scratch (pun very much intended) if I can help it.
2017 e-Golf SEL, purchased. Black with beige/black interior.
arcticClover
Posts: 23
Joined: Thu Oct 12, 2017 2:30 pm

Re: Scratches inside headlight

No sorry, I'm not is the SF Bay area...GTA (greater Toronto area).
Hopefully it will be straight forward for ya though
- 2017 vw e-golf / urano grey / tech package / leatherette -
-2010 vw golf sportwagen TDI / blue graphite pearl /
6 speed manual / leatherette (recalled)
timh18
Posts: 61
Joined: Mon May 14, 2018 9:33 am

Re: Scratches inside headlight

Just took mine in, they're going to order me a new headlight unit also (yes!).
2017 e-Golf SEL, purchased. Black with beige/black interior.
arcticClover
Posts: 23
Joined: Thu Oct 12, 2017 2:30 pm

Re: Scratches inside headlight

That's great! Definitely not something I've experienced in any other car, but something that's worth being replaced under warranty.
- 2017 vw e-golf / urano grey / tech package / leatherette -
-2010 vw golf sportwagen TDI / blue graphite pearl /
6 speed manual / leatherette (recalled)
Verbruggan
Posts: 90
Joined: Tue Mar 12, 2019 5:23 pm
Location: VT

Re: Scratches inside headlight

realize this is an older thread.

What you are seeing is called plastic crazing & are stress cracks. The usual cause is a manufacturing design flaw & in the case of the photo shown on this thread, it "should be" an issue that should be reported to the NHTSA to force VW into a recall.

It is sometimes seen in Aviation circles with aircraft windshields not properly designed for the stresses of wind & the flexing a car sees when in motion.
2019 SE in Great Falls Green

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