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miamor
Posts: 42
Joined: Thu Jan 06, 2022 2:22 pm

Hatch door stuck

I can hear the release mechanism work when lifting the VW logo. But door stays latched. This only happens when the sun has been shining directly onto the hatch door. :roll: Anyone have this and what's the dealer say is the fix? Just an adjustment, or high cost part and labor?

I did figure out after hear the mechanism moving, push down on door with the VW logo, and you hear a click. Now door is halfway released so another pull on the logo does open the door. Weird.
Last edited by miamor on Sun Mar 05, 2023 3:09 pm, edited 1 time in total.
2017 e-Golf SE
got her in Fall 2021 with only 16K miles
Jeff4
Posts: 38
Joined: Thu May 30, 2019 7:49 am
Location: Minneapolis, MN

Re: Hatch door stuck

Weak battery in key fob?
miamor
Posts: 42
Joined: Thu Jan 06, 2022 2:22 pm

Re: Hatch door stuck

Come on folks, to be clear, this is about lifting by logo. The fob isn't involved.
So, why isn't this forum locating anyone else with this? I found others on youtube showing how to replace the electronic latch mechanism. But I don't know if I need one.
I found by putting a rod into latch while hatch is open and mimicking what happens when door is closed I can duplicate the problem by pulling hard against mechanism and lifting the logo.
So it's either a defective mechanism or the latch is adjusted to far in and making hatch pulled in too tight against weatherstripping. I figured out how to pull up on trim part along bottom of hatch opening to see the latch. Image It doesn't' look adjustable. :?:
I tried attaching image but upon clicking the mountain icon here in editor, it only inserts code, hummmm.
maybe from local file on computer: [img]file:///Users/Dad/Pictures/Photos%20Library.photoslibrary/resources/renders/D/D379C311-E5D9-48E4-A516-E1A7711B7C08_1_201_a.jpeg[/img]
2017 e-Golf SE
got her in Fall 2021 with only 16K miles
f1geek
Posts: 1104
Joined: Fri Jan 23, 2015 1:18 pm
Location: SF Bay Area

Re: Hatch door stuck

Not experienced this.

Have any damage on the rear hatch?

Maybe you can adjust hatch bumpers if you think hatch is closing too tightly?
2017 e-Golf LE, Multi Coat White with Black Vegan Leather interior, purchased in early 2018
2015 e-Golf SEL leased for three years, returned in early 2018
Jeff4
Posts: 38
Joined: Thu May 30, 2019 7:49 am
Location: Minneapolis, MN

Re: Hatch door stuck

miamor wrote: ↑Sat Mar 18, 2023 2:09 pm Come on folks, to be clear, this is about lifting by logo. The fob isn't involved.
The latch mechanism works only when the car is unlocked, so a weak battery in the key fob may prevent unlocking to occur when approaching a locked car. Hence, the latch doesn't catch. This happened to me. A new battery made this issue go away.

Thinking more broadly, since your e-Golf is really a Golf MkVII, you may want to search the ICE forums for possible solutions.
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