Error: Electrical System. Stop!

[Karls9er]

I want to start by saying I love my 2018 E golf. I absoutley did not think I would feel this way about an electric vehicle. HOV lane solo, no more gas!!!! It was good while it lasted. Recently my EGolf decided to not start after a full charge. I recieved the error message I added to the title of this discussion. I am concerned and have seen similar issues with the 2015-2016 EGolfs. So I called vw roadside assistance and they towed my Golf to the local dealer. It has been there since Feb 26TH.... They had to call in experts that deal with "problem vehicles" finally yesterday they called to advise one of the connectors that lead to a battery cell is faulty. This caused the error. The part has an unknown ETA and they are unsure as to how long it will take to repair. They have to send in specialists to remove the battery and replace the defective parts. This will take up 3 of their service bays. The local VW dealer is not allowed to work on the battery hence the techs who are coming in to replace the components.... I am beside myself as now I am in a rental and super unhappy. It takes longer to travel to and from work and I am filling this vehicle with gas! I am keeping receipts and am hoping to submit them for reimbursement. I also will ask for the car payment for this month and any others going forward... Super dissapointing, the one only thing I am grateful for is the fact I was not driving when this happened. Similar stories from older models have EGOLFs shutting down while driving.... If you have any similar issues and or have any advice for me I would really appreciate it!

[miimura]

I want to start by saying I love my 2018 E golf. I absoutley did not think I would feel this way about an electric vehicle. HOV lane solo, no more gas!!!! It was good while it lasted. Recently my EGolf decided to not start after a full charge. I recieved the error message I added to the title of this discussion. I am concerned and have seen similar issues with the 2015-2016 EGolfs. So I called vw roadside assistance and they towed my Golf to the local dealer. It has been there since Feb 26TH.... They had to call in experts that deal with "problem vehicles" finally yesterday they called to advise one of the connectors that lead to a battery cell is faulty. This caused the error. The part has an unknown ETA and they are unsure as to how long it will take to repair. They have to send in specialists to remove the battery and replace the defective parts. This will take up 3 of their service bays. The local VW dealer is not allowed to work on the battery hence the techs who are coming in to replace the components.... I am beside myself as now I am in a rental and super unhappy. It takes longer to travel to and from work and I am filling this vehicle with gas! I am keeping receipts and am hoping to submit them for reimbursement. I also will ask for the car payment for this month and any others going forward... Super dissapointing, the one only thing I am grateful for is the fact I was not driving when this happened. Similar stories from older models have EGOLFs shutting down while driving.... If you have any similar issues and or have any advice for me I would really appreciate it!

Assuming you are in the USA, open a case with VW Customer Service at 800-822-8987 and get an e-Golf specialist assigned to your case. You can request reimbursement against your lease payment if that applies. If not, your gas receipts would be a reasonable proxy for your added expenses, even though they are providing a rental.
Keep track of the days in service and educate yourself on your state's lemon law thresholds.

As with any complex system involving power electronics, it's very difficult to assure 100% reliability. I hope they complete the repair in a reasonable period of time.

[Karls9er]

Thank you for the advice I will deffenetly be calling vw customer care in regards to reimbursement. I am located in B. C. Canada.

[BayAreaeGolf]

My 2019 eGolf got crippled by the same error. Fortunately I wasn't driving then but instead it happened when parked in my garage. I got it towed to the dealership and their diagnostics showed that multiple cells failed to charge. I was told by the service advisor that VW wanted to keep my car for analysis and it could be 'several weeks' before it is fixed (either replacing cells or the whole pack). They said this is the first time they see this situation (made me feel lucky )

The dealership had to wait from a tech from VW to come to do further diagnostics and they are now waiting on replacement cells shipped from Germany to install before they can do further testing. Nothing was shared by the VW tech on possible causes for the cell failures, I was told they just do their testing then leave without explaining what they are doing..

It's been almost two weeks since this happened. I was told VW didn't give an ETA on when the parts would arrive and I just had to wait for when they arrive

[f1geek]

At least it happened while parked. I hope you got a loaner car.

Do you live somewhere really hot and also keep the pack charged to 100% for weeks at a time? Do you regularly perform back to back DC fast charging on long road trips?

Since you have a 2019, even if you kept the pack at 100% SoC in a very hot climate, it seems way too soon to have a bad cell due to misuse.

Best of luck and please keep us informed. Thanks!

[flyboy320]

FWIW I have read several cases of the same thing happening to the newer (2019) eGolf's, all in the UK forums. Same issue, failed cells in the pack that required pack replacements, along with extended wait times for the procedure to be completed.

https://www.speakev.com/threads/error-e ... lf.147003/

[Kynhan]

Just happened to my 2019 E-golf, less than 20k mileage. wanted to start but the error message appeared "Error: Electrical Sysytem. Stop!" I'm wondering if VW already know how to fix this problem.

[BayAreaeGolf]

Thanks for the follow up replies - sorry I didn't get notifications of those so I just saw them.

29 days after I had sent my car into the dealership I got my car back after some VW tech flown in from another state diagnosed and then returned later to replace 3 cells shipped from Germany. That was four months ago.

Today I hit the exact same issue, and just got it towed to the dealership...

This time, it was a perfectly nice day in the 70s. Drove fine. Parked somewhere for a couple hours, and this error showed up when I came back to start it. The thought that this could possibly happen while driving on the highway is disconcerting to say the least...

[BayAreaeGolf]

It so happens that the first time it died, I had almost drained the battery (maybe 5 miles range left) and it was around 100 outside when I plugged it into my 120V portable charger at home. I only twice ever used a DCFC on this car, and no it hasn't been sitting parked for weeks.

Since then, I've gone through a few other days around 100 degrees, but it has been several days since the last time. The dealership didn't make any mention of heat being related to the issue, but it's possible that it is heat related but VW is keeping that info to themselves (the dealership techs basically stand back and the VW engineers do their testing without explaining what they are doing).

Will be interesting to see what the dealership says now...

At least it happened while parked. I hope you got a loaner car.

Do you live somewhere really hot and also keep the pack charged to 100% for weeks at a time? Do you regularly perform back to back DC fast charging on long road trips?

Since you have a 2019, even if you kept the pack at 100% SoC in a very hot climate, it seems way too soon to have a bad cell due to misuse.

Best of luck and please keep us informed. Thanks!

[BayAreaeGolf]

This is what it showed the first time after starting the car:

IMG-20201010-WA0001.jpg (196.81 KiB) Viewed 10438 times

Then it showed this:

IMG-20201010-WA0002.jpg (157.67 KiB) Viewed 10438 times

The first time this issue bricked my car I didn't see that battery drained message. Note how it says this while my range is well above empty, and I know I had recently charged the car and the range was as expected.