svento
Posts: 79
Joined: Thu Jan 01, 2015 8:18 pm
Location: San Jose, CA

new carnet web site...

Is it possible they made this site worse?! Here is my list of problems I found during about the first 2 minutes of use:

1) need to reset password upon first log in, and no special characters are allowed (and to add to the stupidity of that requirement, the message that comes up when you try to use a special character says nothing about the password requirements. I had to guess that was why I was getting an error and remove the special character).
2) time zone has suddenly changed to EDT, with no obvious way to change what time zone is displayed. Any of the time specific functions now reflect EDT (I only know this because my previous 8AM settings suddenly now show as 11AM).
3) consumption graphs are hilariously wrong. Over the course of a week I apparently ranged from 0 miles/KWh to 30 miles/KHw. If only 30 was true...
4) at this point I just logged out. Was hoping this new site meant a re-work of the hilariously horrible old site... but it seems that, amazingly, it's worse! Good job, Verizon/VW.

-Scott
Leased white e-Golf in 12/2014.
uthe
Posts: 11
Joined: Wed Jun 17, 2015 2:11 pm

Re: new carnet web site...

Looks like they are scrambling to do some damage control as they disabled everything related to car remote control and communication.
Regarding the required new password, they sent an email notification upfront but I agree about the poor implementation of password acceptance/special characters. This is not the only website with such issues though. Let's just hope they get their act together since the new web interface seems more usable overall - if it works.....
2015 e-Golf SEL Premium, Limestone
Clipper Creek L2 HCS-40, TSB 2040470 applied 5/11, TSB 93-15-01 applied 11/10, since 11/12 Clipper Creek L2 CS-40 Commercial Charger
SaintTiki
Posts: 38
Joined: Tue Jun 16, 2015 7:33 pm

Re: new carnet web site...

The new unadvertised password requirements are a pain in the neck.

The new site seems like it may have affected the mobile app too. I haven't had the car long so I don't have a lot of previous experience to compare but today while charging, it was difficult if not impossible to get the app to refresh. I'd hit refresh and it would send the request but nothing would happen. If I exited the app and waited two minutes then I could load up and get new data but it would never display new data while it was open. I could still remotely send commands though but with no feedback.
umicar
Posts: 10
Joined: Mon Jun 15, 2015 6:50 pm

Re: new carnet web site...

Site is super slow for me, and it appears that is changed all my charging schedule setting to be ready by 10am, when I had it set for 7am. I can't find EST anywhere on the site, but basic math is making me think that it got reset to EST. So I did change it to 6:30am. Does this mean that my car will possibly be set to be ready at 3:30am, which will really screw me over with regard to off peak charging time (11pm-7am pst)?
svento
Posts: 79
Joined: Thu Jan 01, 2015 8:18 pm
Location: San Jose, CA

Re: new carnet web site...

umicar wrote:Site is super slow for me, and it appears that is changed all my charging schedule setting to be ready by 10am, when I had it set for 7am. I can't find EST anywhere on the site, but basic math is making me think that it got reset to EST. So I did change it to 6:30am. Does this mean that my car will possibly be set to be ready at 3:30am, which will really screw me over with regard to off peak charging time (11pm-7am pst)?
I doubt they changed the actual stored times. I would strongly guess the new site just displays all times as eastern time, and thus you probably should keep it at 10am. But you'll know tomorrow :-) [well, that is, if delayed charging actually works at all]
Leased white e-Golf in 12/2014.
umicar
Posts: 10
Joined: Mon Jun 15, 2015 6:50 pm

Re: new carnet web site...

I am actually all charged up right now, so I wouldn't know! But I am impatient and just called Carnet. They checked for me and said that I would need to reset to the correct time for PST. Our individual accounts are supposedly set to our current timezones, so we will need to reset our profiles to the timezones we expect them operate under. So... if it doesn't work out that way when I do have to do a delayed charge this week, I will be sending them a bill.

Edited to add: maybe others should call them, too, and see if they get a similar answer.
BarryMW
Posts: 134
Joined: Fri May 08, 2015 5:16 pm
Location: Bay Area

Re: new carnet web site...

Dear VW
DId you even bother to test your new website.
Prior to new site my 6am pacific departure time worked just fine.
Now it's ready to depart at 3am pacific.

You forgot time zones, really, how rookie is that.
Just as rookie as not testing.

Please get some real life beta testers, oh in every state.

You should find future software updates less embarrassing for the VW brand.

Sincerely disappointed

Barry
2017/18 E-Golf DAP
2017 500e
Solar 8KW


2015 500e
2015 E-Golf
snAKes
Posts: 45
Joined: Thu Apr 02, 2015 7:43 am
Location: Maryland

Re: new carnet web site...

It no longer shows "next departure time" so there's no indicator for whether my schedule is working or not. That function was very unreliable (in the mobile app too) so maybe they took it out due to that.
svento wrote: 3) consumption graphs are hilariously wrong. Over the course of a week I apparently ranged from 0 miles/KWh to 30 miles/KHw. If only 30 was true...
The graph is correct but the vertical axis shows kWh consumed for the trip, not mi/KWh that I would expect. It would be much more helpful to show mi/kWh on the graph IMO. You can click on each of the circles and see the mi/kWh. It's a step in the right direction because previously it showed KWh/100 miles which wasn't very useful.

It's much more intuitive where to find things now, and the site works much better on a mobile device than it used to.
2015 e-Golf SEL Premium, Murano Grey
80 miles / day round trip commute, charge at home only
EVSE Upgrade modified RN2R3H EVSE @ 24A max
TSB 2040470 v931501 applied 5/18/15, 12V disconnect 5/26, TSB re-applied 6/12
svento
Posts: 79
Joined: Thu Jan 01, 2015 8:18 pm
Location: San Jose, CA

Re: new carnet web site...

snAKes wrote:The graph is correct but the vertical axis shows kWh consumed for the trip, not mi/KWh that I would expect.
You are right that the vertical axis is not claiming to show (the much more useful) miles/kWh... however if it's showing kWh as it says, it's important to note that it's still wrong. You can pretty quickly see this by switching back and forth between the "consumption" and "distance" charts. For me at least, the y axis title changes, but the y numeric labels and corresponding chart data remain exactly the same. This would only be true if I always drove with a consumption rate of 1 mile/kWh (which is thankfully not true). I further confirmed this by clicking on each day's data.

I don't quite understand why it's so difficult to make this correct! I imagine it's difficult to have it look nice (something they seem to have achieved), but a nice looking chart is pointless with consistently wrong data.
Leased white e-Golf in 12/2014.
oftheseven
Posts: 43
Joined: Wed Apr 29, 2015 2:55 pm

Re: new carnet web site...

To me, the site is not much better than before and it's pretty slow. Even myFord site is better.
I assume this hasn't fixed the delayed charging issues since it's related to the TSB in the vehicle?

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