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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Wed Apr 11, 2018 7:13 pm 
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Posts: 2032
johnzl wrote:
I just bought a new 2017 e-Golf SE in MA. Before purchasing, I printed out this thread and showed it to the sales manager, including these keywords:

Quote:
"HVAC settings don't remember my last settings when I shut off, I'd like that changed so that it does remember MY last settings"

"Tech tip number 87-15-02"

"OTIS or OASIS"

"Adapatation #5, switching on behavior"


I was promised this would be fixed before delivery.

Today I took delivery of the car. When it started it showed 72F. Since I was told the 72F problem was fixed I thought maybe it was set to 72F the last time.

Well, after driving home I set it to 68F before turning the car off. I turned it back momentarily and it showed 68F. All good. However, a few hours later when I turned the car on the climate control showed 72F! So this was not fixed. :(

Does anyone have the same problem, i.e.: the 72F problem was not fixed under Tech Tip 87-15-02 for 2017 e-Golf SE? I was not given a copy of the work order when I took delivery of the car but I was told by the sales person that the problem was fixed.

This is indeed very annoying.


Take it to a different VW dealership, midweek, and ask for an e-Golf guru technician, show them the instructions, that you are not happy with the default setting as being a "feature", you want it to remember your last settings.

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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Thu Apr 12, 2018 10:46 am 
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Joined: Sat Feb 21, 2015 12:19 pm
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Yes - before the fix, it resets to 72F after 20 minutes.


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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Fri Apr 13, 2018 6:23 am 
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Update:
Yesterday I took my car in to another dealer: Boston Volkswagen in Watertown MA. I mentioned the 72F problem and the service adviser said he heard a lot of complaints about this on the e-Golf unfortunately it may or may not be fixed, depending on when the vehicle was manufactured.

I then presented him with the print out of this thread and he said he will look up his system to see what comes up.

He looked at the computer for a while and said he saw something for the 2015 and 2016 models but none for the 2017 model I have. However, he could have an e-Golf technician apply the update and to see if my car will take it.

I thanked him and signed the paperwork so that it can be charged to VW as warranty work later (I just bought my car and it hasn't appeared in their computer system yet). It's about $160. I asked if he wanted to forward the Tech Tip info to the tech but he said the tech knows the stuff so it was not needed.

The only technician who could work on the e-Golf was busy with another car so I had to wait. A few hours later I got my car back and was told the car took the update without problem. However they didn't know if the 72F problem was fixed or not. They could only confirm the car did not reject the update.

I went home and turned the climate control off.

This morning when I turned on the car and the climate control stayed off :D

Finally, my 2017 e-Golf SE was fixed!


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 Post subject: Re: 2015 e-Golf HVAC 72F fix TT87-15-02
PostPosted: Fri Apr 13, 2018 10:48 am 
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kirby wrote:
Update: My Sales Advisor at Sunnyvale Volkswagen emailed me a week or so ago and said he had just applied some new fix to his own e-Golf and it appears to keep it's setting even overnight. So yesterday, I took mine in for the battery management recall and the HVAC adaptation.

The Service Consultant still needed me to describe the HVAC problem and I got the the impression that maybe this wasn't an automatic thing they'll do if you just walk in and ask for "TT87-15-02 adaptation". That is, I think he needed me to describe symptoms so he could record them in the service record. Not sure.

In any case, my 2016 SEL has had this applied and the HVAC settings now remain where I left them, even overnight. Finally the HVAC works like it it supposed to!

Image


This is a refresher for this thread... it is a basic ADAPTATION change, and it is doable, so far, for 2015- 2018 e-Golfs in North America. You need to be VERY specific in your complaint to the service writers at VW, so READ THIS WHOLE THREAD, so you understand how to communicate effectively with the SERVICE WRITER. You will also have MUCH BETTER LUCK with success going during the week to your VW dealership, NOT ON WEEKENDS, because during the week is generally when the e-GOLF Technician GURU's work... they like their weekends off too, so they can drive, play and work on their own cars.

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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Fri Apr 13, 2018 10:51 am 
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johnzl wrote:
Update:

Finally, my 2017 e-Golf SE was fixed!

Please take a picture of your Warranty fix paperwork addressing this and host it and post it up here, so that we have documentation on how to fix a 2017 e-Golf.

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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Fri Apr 13, 2018 8:33 pm 
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Joined: Mon Aug 21, 2017 1:21 am
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Location: San Diego Ca
So can the default hvac setting be changed by the dealer to be OFF when the car is started or does this update only default to the last setting adjustment the last time the car was on?


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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Fri Apr 13, 2018 8:36 pm 
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Marspinball wrote:
So can the default hvac setting be changed by the dealer to be OFF when the car is started or does this update only default to the last setting adjustment the last time the car was on?


Last actual setting the last time the car was on.

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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Sat Apr 14, 2018 5:45 pm 
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Joined: Wed Nov 04, 2015 11:44 am
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I can confirm this HVAC 72F fix worked on this 2015 SEL. Took a screenshot of the code that was posted earlier in this thread. Thanks @JoulesThief!

and yes they also tried to charge me $50 since it was a feature request when in reality it wasn't. Ended up getting it done for free of charge!

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2015 e-Golf SEL (currently owned)
-------------------------------
2016 e-Golf SE (lease returned)


Last edited by DeafEyeJedi on Mon Apr 23, 2018 6:19 pm, edited 1 time in total.

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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Mon Apr 16, 2018 5:39 pm 
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Joined: Wed Apr 11, 2018 5:43 pm
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I did not get any paperwork because my car did not show up in the system of the dealer B that fixed the issue. Somehow the dealer A I bought the car from hadn't sent their paperwork to VW yet. I need to chase dealer A tomorrow to ask them to send their paperwork so that dealer B can get paid under warranty :roll:

Also I did not know how the service advisor communicated the issue to the technician. I showed him print out of this thread but he ignored it claiming the tech knew this stuff already. I think he was right. After the fix my car can remember the last temperature, or on/off setting.

JoulesThief wrote:
johnzl wrote:
Update:

Finally, my 2017 e-Golf SE was fixed!

Please take a picture of your Warranty fix paperwork addressing this and host it and post it up here, so that we have documentation on how to fix a 2017 e-Golf.


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 Post subject: Re: 2015-6 e-Golf HVAC 72F fix Tech Tip 87-15-02
PostPosted: Wed Apr 25, 2018 4:53 pm 
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Joined: Mon Sep 18, 2017 2:38 pm
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johnzl wrote:
I did not get any paperwork because my car did not show up in the system of the dealer B that fixed the issue. Somehow the dealer A I bought the car from hadn't sent their paperwork to VW yet. I need to chase dealer A tomorrow to ask them to send their paperwork so that dealer B can get paid under warranty :roll:

Also I did not know how the service advisor communicated the issue to the technician. I showed him print out of this thread but he ignored it claiming the tech knew this stuff already. I think he was right. After the fix my car can remember the last temperature, or on/off setting.

JoulesThief wrote:
johnzl wrote:
Update:

Finally, my 2017 e-Golf SE was fixed!

Please take a picture of your Warranty fix paperwork addressing this and host it and post it up here, so that we have documentation on how to fix a 2017 e-Golf.

Was this Sunnyvale VW and if so who was your advisor? Thx


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