TheMacNerd
Posts: 5
Joined: Fri May 13, 2016 10:52 am

Re: Car-Net app updated (iOS version)

Similar story here:
iPhone 7, iOS 10.2(14C92)
Car-Net app updated 1/12/17 to version 2.2.1.
Required login.
Now Remote section of app has this message: Remote: The License has expired. Please log into the VW Car-Net portal for more information.
I login to the web, Remote section works just fine.

In the car: Press i-button, connect after a long delay to Car-Net.
He descibes in detail "VW Car-Net 3 year EV Complimentary Subscription"
Says I should have lost access to "other features" after 3 months
Offers me 3 year of service for just $540. :lol:

Watch app is pretty.
_______________________________
2016 e-Golf SE Deep Black Pearl
with DC Fast Charge
RonDawg
Posts: 835
Joined: Sat Jul 25, 2015 2:24 am
Location: SoCal

Re: Car-Net app updated (iOS version)

I updated my CarNet app on my iPhone 6S. I do agree it's a lot snappier than before. I haven't tried remotely turning on the climate control, which on the old app sometimes faltered. Hopefully the update improved this.

One thing: does anybody know how to change the icon on the login screen (where you enter your PIN)? Now it's showing a Beetle instead of a Golf, e- or otherwise. It doesn't seem to be in the Settings menu.
2015 eGolf SEL (originally leased, bought out lease)
former EV: 2012 Nissan Leaf SV (lease returned)
Range Extender: 2017 VW Golf Alltrack S 4Motion
PacBlue
Posts: 29
Joined: Tue Jan 10, 2017 5:05 am
Location: Chicago

Re: Car-Net app updated (iOS version)

Had a few minutes before leaving for work today so decided to try and call Car-Net support to get the latest --- wasn't wild about a 12V battery disconnect fix that some have tried as ANY new car can exhibit weird behavior afterwards but would be willing if that's the only thing that might work --- anyway, after being transferred a few times (and then waiting for a callback from VWOA Customer Care who now takes care of any tech issues) they say that the whole thing is down and I should wait 24 hours to see if it will sync and/or interact with my smartphone. No exact ETA on when, the tech wasn't sure if this would be an actual new iOS update or something in the background to fix it but I'll give them their time --- basically all I really want to do is set a lower % charge without having to physically go down to the car and unlock and disconnect my EVSE in the garage before it reaches a full charge (this is unique for '15's I'm guessing as the '16's can change that in the car itself). Otherwise; it's interesting that all the other interfaces (bluetooth for my iPhone, XM radio, etc.) work flawlessly --- I even had a bit of luck getting album art to show up while playing an SD card; not even sure why some show up and others don't but that's for another day. VW and others could learn a lot from Tesla with their OTA (over-the-air) software updates. If they REALLY want to be a key player with EV's they have a ways to go --- great overall EV so its good it doesn't need much but this app gives them a black eye.
2017 Tesla Model 3 Long Range, 19" Sport Wheels, EAP
Red Multi-Coat
2015 VW e-Golf LE (CPO; traded-in at 11K miles)
Pacific Blue
2012 Nissan LEAF SL (traded-in at 5 yrs; 46K miles)
Cayenne Red
EVSE: 10/07/11 Schneider EVlink
TwoCarsAWeek
Posts: 54
Joined: Sun Nov 01, 2015 7:41 am

Re: Car-Net app updated (iOS version)

Their servers are down, nothing works!

The new version of the iOS is worse than before, except one feature, it does not timeout after 15 minutes like before.

The carnet web portal wasn't any better, I couldn't make any setting changes the last couple of days (maybe the portal has never worked, I did not use it before the latest iOS app stops allowing remote functions.)
Jeremy1026
Posts: 53
Joined: Sat Oct 22, 2016 4:11 pm

Re: Car-Net app updated (iOS version)

TwoCarsAWeek wrote:Their servers are down, nothing works!

The new version of the iOS is worse than before, except one feature, it does not timeout after 15 minutes like before.

The carnet web portal wasn't any better, I couldn't make any setting changes the last couple of days (maybe the portal has never worked, I did not use it before the latest iOS app stops allowing remote functions.)
Back up now. Looks like it was down widespread from about 8:00an to 12:30pm EST.
TwoCarsAWeek
Posts: 54
Joined: Sun Nov 01, 2015 7:41 am

Re: Car-Net app updated (iOS version)

Yes, it appeared the service came back up as soon as I sent the comment.

With the iPhone app, it does timeout the login. It is just that the latest version does not force you back to the enter PIN screen and gives you an error on the status update instead! (Big improvement!)

The Apple Watch app is neat:
1) only 4 screens for me (maybe because I do not have paid subscription)
2) the first status screen does show the status of my eGolf being locked or not, Yeh! (even the iPhone app won't show that screen; neither was I able to find the "lock" status on the web portal. I was able to unable the car from the web portal though.)
3) it shows a screen to set the climate control on the car but failed with an error when you try the "Start" button. (different interpretation of Remote function is not available if you do not have paid subscription.)

VW once again shows how poor their software skills are.
forbin404
Posts: 763
Joined: Sun Dec 20, 2015 7:32 pm

Re: Car-Net app updated (iOS version)

Well at least their IOS team is better than their android. I'm still at nothing.
2017 Kia Soul EV+

2016 e-Golf SE (Returned)
2015 Fiat 500e (Returned)
PacBlue
Posts: 29
Joined: Tue Jan 10, 2017 5:05 am
Location: Chicago

Re: Car-Net app updated (iOS version)

The iOS app version in actuality has never worked right for me since I had them transfer it to me from the first owner (he happened to have the same first name) back on 1/2/17 a few days after I bought it used (the day is easy to remember because trying to change the charge start time never updates from 1/2/17) -- they're still working on a longer term fix as they tell me that it STILL has problems freezing or locking for a number of owners. In my case, even the web version can't connect remotely with the car -- about the only thing it will do (eventually) is show the miles left range and actual mileage of the car; this shows me that somehow it connects with the car. The latest is that I should expect a call back next Tuesday (1/31) with an update -- I can live without this app I suppose but would be nice to set the charging to less than 100% as well as the HVAC pre-conditioning which isn't currently possible. Have now racked up a bit over 1K miles and have been quite happy with the car other than this app.

As others have mentioned as well, VWOA Customer Care is now responsible for the Car-Net app tech side so let's see if they can get it working -- they have really long support cal-in wait times due to the whole dieselgate claims processing but would assume this team shouldn't have that on their plate; will update if they fix it.
2017 Tesla Model 3 Long Range, 19" Sport Wheels, EAP
Red Multi-Coat
2015 VW e-Golf LE (CPO; traded-in at 11K miles)
Pacific Blue
2012 Nissan LEAF SL (traded-in at 5 yrs; 46K miles)
Cayenne Red
EVSE: 10/07/11 Schneider EVlink
bizzle
Posts: 370
Joined: Thu Oct 29, 2015 7:34 pm

Re: Car-Net app updated (iOS version)

The way this functionality has been implemented bothers me to no end. Besides the fact that the 2015 owners can't even configure their charge times, those of us who don't want to pay for access are going to have these useless buttons on our roofline for as long as we keep the car. Way to go VW!
eGolf2015
Posts: 44
Joined: Fri Nov 21, 2014 3:30 pm
Location: SF Bay Area, CA

Re: Car-Net app updated (iOS version)

I've been going back and forth with Car-Net and VW since the app update last week, first about login issues and then about the "Remote" features being taken away. Every rep I've spoken with has told me something slightly different. Currently, Car-Net is saying that I am supposed to have 3 complimentary years of the charging features as well as the "Remote" features, but not crash notification, emergency assistance, vehicle recovery and roadside assistance. VW is currently saying I am only supposed to have the charging features and nothing else as part of the 3-year complimentary service.

Regardless, both are contradicting what (a) the dealer told me when I purchased the car, (b) what Car-Net confirmed via email shortly after I purchased the car, and (c) what Car-Net confirmed verbally when I called them after receiving the "your trial subscription is ending" notices about 6 months after purchasing the car.

Here's the email they sent me about 3-4 weeks after I purchased the car:


"Thank you for choosing our Car-Net service for your 2015 VW e-GOLF COMFO 85 E1F with the Vehicle Identification Number of XXXXXXXXXXXXX.

You are currently enrolled in a 3 year EV complimentary service. Your subscription effective dates are 12/08/2014 – 12/08/2017.

Your account number: XXXXXXXXX

Your activation provides you access to several Safety & Security and Convenience features such as:

• Automatic Crash Notification
• Manual Emergency Call Assistance
• Stolen Vehicle Recovery/ Vehicle Tracking
• Remote Door Unlock
• Roadside Assistance
• And more

If you have any questions, please contact us at 877-820-2290.

Again, thank you for choosing Car-Net services. We look forward to providing you with an exceptional customer experience.

Sincerely,
VW Car-Net Response Center"


If it wasn't so frustrating, it might almost be amusing listening to them try to spin how that email was either "just a standard template" (Car-Net) or simply highlighting "some of the features included in the 6-month trial subscription" (VW) - despite the fact that the only subscription ever mentioned is 3 years.

Did any other 2015/2016 owners receive a similar email about 3-4 weeks after purchasing your car?
2017 e-Golf SEL
2016 Golf Sportwagen SEL

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