Volkswagen e-Golf Forum

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 Post subject: Re: Charging Door Won't Open
PostPosted: Fri Feb 08, 2019 11:45 pm 
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Joined: Sat Nov 12, 2016 12:59 pm
Posts: 10
eegolf wrote:
I tried to pry the interior panel, but you have to take apart all of the trim surrounding the panel, and I don't have any tools. Any other tips?


Don't waste time like I did on the interior panels, there is NO access there.

Access is via the wheel-well liner. It has 7 Torx-head screws. An Allen key fits, & is required for clearance if you don't remove the wheel to allow space for a Torx screwdriver handle. HOWEVER, I could still see NO way to open the charging door, even though I'm quite mechanical (I once built a Ford 5L from scratch & installed it in a 240z with a 5-speed & Torsen diff).

If I had been able to, I would have tried to remove the lock, leaving it unlockable, but it's not as if anybody can steal the electrons!

FYI, my FIAT 500e has an emergency release inside the hatch. It's just a little pull-cord, but maybe that's why the car's the same price, even though it's inferior in nearly every other way. LOL!

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eGolf SEL 2016 lease (free work L2 charger), FIAT 500e 2016 lease (free L2 public), FIAT 500e 2013 own (free L1 garage & work).


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 Post subject: Re: Charging Door Won't Open
PostPosted: Sun Feb 17, 2019 7:43 am 
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Joined: Wed Sep 13, 2017 10:16 pm
Posts: 5
Now it's my turn for this issue.

Banging the car (as mentioned above) hasn't helped.
I don't think it's frozen, because a) I just had it opened an hour before, and b) I can 'wiggle' it - it's just latched shut.
Lubricant sprayed inside.

I need to charge in order to get home, let alone to my dealership.

What are the chances VW pays for a new panel when I have to pry this one open? Do you think Guaranteed Mobility would pre-auth it?


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 Post subject: Re: Charging Door Won't Open
PostPosted: Sun Feb 17, 2019 8:18 am 
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Joined: Wed Oct 03, 2018 10:45 am
Posts: 78
jasonfearon wrote:
What are the chances VW pays for a new panel when I have to pry this one open? Do you think Guaranteed Mobility would pre-auth it?


Somewhere between zero and Buckley's. They'll say you should have towed it to the dealer. On the plus side, the charge door is not unique to e-Golf, so they've probably dealt with a lot of stuck Mk7 fuel doors =/

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2016 SEL in Deep Black Pearl ⚡️(The Handsome Boy)
2019 SEL in Indium Gray ⚡️ (The Very Handsome Boy)


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 Post subject: Re: Charging Door Won't Open
PostPosted: Sun Feb 24, 2019 3:48 pm 
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Joined: Sat Dec 16, 2017 6:29 pm
Posts: 37
For any Egolf over 3 years old ( out of warranty), you should have replaced the solenoid lock of the charger door, because sure you will be get it stuck unable to open soon, special if you part out side a lot of time ( on work or home). The part and labor to replace it : part $30, labor 1 hour, even you can DIY, easy IF it open. When it stuck, you have to pry to break the door and change new door, no other way .
The very stupid design of this part & car is: No manual release inside the car ( as BMW had), NO way to access to the lock ( even inside or from the wheel's well), only way if it won't open is breaking the door.).
Bad design : The lack pin ( turns & pushes in-out to lock the door ) did not seal inside ( by O ring ) or out side by cover ( BMW did), then water ( rain) can leaks thru in side, corrodes the motor, then stuck, specially when the temperature down below freezing point ( 0 oC /32 0F).
My Egolf had this after 6 months, I parked out side, Canada winter freezing. Bring to warm indoor, it can open, so I remove the lock, de-assembly , clean, lubricated & it works, not bother bring to dealer for warranty.
So if your Egolf out of warranty, replace it NOW before you have to break the door & pay hundred. ( will be good for 3 years more )
Part # Lock Actuator - Volkswagen (5C6-810-773-K) ( OEM -VW less $30)
I had pictures but don't know how to post here.


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 Post subject: Re: Charging Door Won't Open
PostPosted: Mon Feb 25, 2019 5:59 pm 
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Joined: Fri Jan 23, 2015 1:18 pm
Posts: 398
Strangely enough, the lock on my car's charge port door doesn't lock. I don't hear any sound (indicating solenoid operation) from the charge port door. I actually would like it to lock to prevent vandalism in public parking lots.

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2017 e-Golf LE, Multi Coat White with Black Vegan Leather interior


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