dungus
Posts: 3
Joined: Wed Apr 04, 2018 10:28 am

Keep EV features without full Car-Net subscription

I bought a used egolf, and tried the trial Car-Net subscription. Quite useless, and they had 3 weeks of technical issues to even sign me up. I definitely find the core features useless, and intend to cancel it. However, the EV features such as charge scheduling are useful. I've read here that some people were expecting to be able to keep those EV features activated, and it's almost inconceivable that VW would require a monthly subscription for such a basic thing as charge timing.

Is there anything specific to say when cancelling Car-Net to get them to leave the EV stuff active? Has anybody had luck or experience with this?
owo
Posts: 29
Joined: Tue Feb 13, 2018 12:56 pm

Re: Keep EV features without full Car-Net subscription

I believe the EV-specific features are free for 3 years with new vehicles, but I'm not sure what the situation is for used car purchasers.
dungus wrote:it's almost inconceivable that VW would require a monthly subscription for such a basic thing as charge timing.
You can also do this through the car's in-dash interface, in the e-manager. In my experience, it's 100% more reliable than trying to do anything remotely via Car-Net anyway, which I find is only good for checking the battery charge level.
dungus
Posts: 3
Joined: Wed Apr 04, 2018 10:28 am

Re: Keep EV features without full Car-Net subscription

The feature seems to have only been added on 2016 and later.. I saw on a 2016 that it appears in the menu when you push the Car button. On the 2015 which I have, there are no options for this. Doesn't this seem hard to believe?

Thanks for the suggestion though!
msvphoto
Posts: 196
Joined: Mon Nov 20, 2017 12:30 pm

Re: Keep EV features without full Car-Net subscription

We bought a used 2015 last November. Car-Net free trial expired but all the basic EV functions still work. I was told by Car-Net they do not know how long this will last, but they did acknowledge part of the 2015 model year user interface is only availble via Car-Net.

Time will tell.
2015 e-Golf SEL my wife's daily, shared on weekends
2000 BMW 540iT my daily and our range extender
1986 Audi 4000 quattro "the cockroach" my alternate daily
1983 Audi Ur Quattro "the garage queen" looks pretty and appreciates daily
cyb593
Posts: 11
Joined: Thu Aug 09, 2018 6:33 am

Re: Keep EV features without full Car-Net subscription

I purchased a used 2015 egolf and got 3 months for carnet, at the end of my 3 months they deleted my car account #. It now says invalid so it doesnt seem like you will be able to keep the settings.
dungus
Posts: 3
Joined: Wed Apr 04, 2018 10:28 am

Re: Keep EV features without full Car-Net subscription

Mine is still active after not continuing the paid service, since some function of this car (charging config) is not available without CarNet. I had read that they were going to offer a stand-alone service without the full carnet coverage, but they have not done this yet.
RonDawg
Posts: 835
Joined: Sat Jul 25, 2015 2:24 am
Location: SoCal

Re: Keep EV features without full Car-Net subscription

Mine was supposed to expire back in July but according to an email it was extended to the end of this month. I’ll find out soon enough.
2015 eGolf SEL (originally leased, bought out lease)
former EV: 2012 Nissan Leaf SV (lease returned)
Range Extender: 2017 VW Golf Alltrack S 4Motion
Skeeple
Posts: 2
Joined: Thu Dec 13, 2018 8:10 am

Re: Keep EV features without full Car-Net subscription

I also recently bought a used 2015 egolf. How were you able to start carnet service? I tried creating an account online but am quickily asked for information I don't have. As an aside I got it inspected at a VW dealership where they told me I would be able to use EV features without a subscription. This is really frustrating because without preconditioning I worry about range and being comfortable on my daily commute (33mi one way) in the utah winter and summer. Should have found this forum earlier
2015 e-Golf SEL
msvphoto
Posts: 196
Joined: Mon Nov 20, 2017 12:30 pm

Re: Keep EV features without full Car-Net subscription

Skeeple wrote:I also recently bought a used 2015 egolf. How were you able to start carnet service? I tried creating an account online but am quickily asked for information I don't have. As an aside I got it inspected at a VW dealership where they told me I would be able to use EV features without a subscription. This is really frustrating because without preconditioning I worry about range and being comfortable on my daily commute (33mi one way) in the utah winter and summer. Should have found this forum earlier
I think it was a combination of me calling CarNet (I think the # is 877 820 2290) and then there was something about having my wife (who was in the car at the time) press a button and talk with the guy I was on the phone with. Start there and see how it goes.
2015 e-Golf SEL my wife's daily, shared on weekends
2000 BMW 540iT my daily and our range extender
1986 Audi 4000 quattro "the cockroach" my alternate daily
1983 Audi Ur Quattro "the garage queen" looks pretty and appreciates daily
TwoCarsAWeek
Posts: 54
Joined: Sun Nov 01, 2015 7:41 am

Re: Keep EV features without full Car-Net subscription

They cut off my carnet access 1 month after my 36 months lease is over; I extended my lease for another 6 months.
My app does not work since they basically "deleted" my account.
$200/yr is too expensive for what I use it for, monitoring the charge status. I live in CA, so pre-heat the car is not a requirement, kind of nice but not for $200/yr!

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