Beware of their car-net service, when I bought the VW eGolf in 2015 they said it came with 3 years for car-net service and would cost something after that. about 2 years in they call me and say I will lose access if I don't start paying monthly.
I very specifically asked about the 3 years and can I use at least the most basic features after it expires?
The sales rep kept lying to me, said it would stop working if I dont sign up now, and I gave in, month to month $17/month because I did not trust the situation and figured I go into a dealership to clear this up later and rather not prepay for a year to get the $15/month cost. Both are too expensive IMHO anyways.
Finally went to the dealership where I bought the car and complained.
Their first reaction was: We are not carnet, thats a separate service, call them yourself.
After a bit of insisting they were nice enough to call them for me, give them the vin, and with some back and forth get them to stop charging me.
But no offer of a refund for the months they already scammed me out of money for. Upon insisting they say it may take a few days, I have to call back.
Never heard from them again.
This business behavior is fraudulent like comcast, scam people out of their money and only fix it partially when caught. I don't want to have anything to do with them any more.
I do really like our 2015 VW e-Golf, but to pay $17/month just for being able to adjust climate control and see if it is locked etc, the basic features, is just completely unrealistic.
I will sell the car and get a Tesla Model 3 as soon as its my turn in the reservation list, because the phone app is 100% included in the purchase price, has more miles of range for the same price and no stupid on/off pushbutton statemachine to babysit.
Yes I am really pissed off about this still.
2015 Home Solar 10kW, output 60kWh per day May 2017, pays for itself by 2022
2015 VW eGolf SEL Midnight Blue / BridgeStone Potenza Pole Position tires, EPA 85 miles
2016 Tesla Model X 90D Perl White / Stock 20" tires, EPA 250 miles