Hi,
I just ended my 3-year lease of e-Golf in December 2018. On early Jan I received a secure message that asking me to pay the $350 disposition fee.
The weird thing is that... there's no straightforward way to pay.
The vwcredit.com website appears that my account is inactive. Hence there's no longer entry points like "pay online".
I tried to call customer support. Tried different numbers provided on the website and the invoice. Waited for half hour. Nobody answered.
I tried to pay via phone. The bot tells me that there's 0 balance of amount I need to pay.
Also, I can no longer send secure email because my account is inactive. There's no explicit email address for customer support at all.
I guess the last resort is to send a check via physical mail address. However the due date is tomorrow so that might not work as well.
The whole thing drove me crazy. I think I'll try to call them tomorrow again.
Any one had similar experience? What was your way to get through the payment of disposition fee? Thanks in advance..
I just ended my 3-year lease of e-Golf in December 2018. On early Jan I received a secure message that asking me to pay the $350 disposition fee.
The weird thing is that... there's no straightforward way to pay.
The vwcredit.com website appears that my account is inactive. Hence there's no longer entry points like "pay online".
I tried to call customer support. Tried different numbers provided on the website and the invoice. Waited for half hour. Nobody answered.
I tried to pay via phone. The bot tells me that there's 0 balance of amount I need to pay.
Also, I can no longer send secure email because my account is inactive. There's no explicit email address for customer support at all.
I guess the last resort is to send a check via physical mail address. However the due date is tomorrow so that might not work as well.
The whole thing drove me crazy. I think I'll try to call them tomorrow again.
Any one had similar experience? What was your way to get through the payment of disposition fee? Thanks in advance..